Mobility Service Technician

1 week ago

Ottawa, Ontario, Canada OMS Royal Drugs Full time

Purpose:

Position:
Mobility Service Technician

Location:
Ontario Medical Supply (OMS) - Ottawa, ON

Reports to:
Mobility & Rental Supervisor

No

of Positions:
1

ATR:
4501

Type:
Full time, Permanent

Salary:
Hourly, commensurate with experience

Benefits:
Yes

Job Responsibilities:

  • Complete all Service calls assigned by Dispatch and notify the customer one hour before estimated arrival;
  • Diagnose customer equipment and determine proper solution;
  • Document all service and installation actions by completing forms, reports, logs, and records as determined necessary by the Service Supervisor;
  • Address customer concerns and investigate problematic orders/returns to ensure appropriate resolution (and repossession if required);
  • Gather all component details for parts to be ordered from Manufacturer and provide subsequent quote to customer;
  • Provide 24/7 oncall Emergency Service as part of a rotational schedule;
  • Ensure that Inventory present in staffassigned vehicle bin is secured at all times;
  • Updates job knowledge by participating in various Service Department educational and certification inservices;
  • Operate vehicle in a safe manner and follow all Service Department Health and Safety procedures and protocols;
  • Ensure Service vehicle and work areas are kept clean and organized;

Qualifications:

  • Full driver's license in the province of their practice and clean driver's abstract
  • Experience in a customer service role is essential;
  • Understanding the sales process is beneficial;
  • Health and safety training is an asset;
  • Industry experience considered an asset
  • Inventory Management training is an asset.
  • Field technical experience in a relevant industry is an asset
  • Demonstrate customer service excellence
  • Background check is required

Skills:

  • Strong interpersonal and communication skills, both verbal and in writing;
  • Ability to work proficiently within a team environment as well as independently;
  • Ability to remain organized and to prioritize workloads;
  • Technical aptitude is required;

Human Resources:
While we thank you for your interest, only select applicants will be contacted regarding the position.


Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

All applicants must make their requirements known when contacted.

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