Supervisor, Front of House, LBE

2 weeks ago

Whitby, Canada Cineplex Full time

Work Location: Whitby Centrum Playdium

City: Whitby

What You Will Do:

Are you passionate about innovative national business endeavors? Would you like to be part of a team expanding across Canada? Do you aim to play a key role in revolutionizing the entertainment landscape in Canada? If so, let's dive into this groundbreaking concept.

The new Playdium offers 30,000 square feet of interactive games and dining options for teenagers, children, and families to discover, connect, and have fun. With cutting-edge Virtual Reality, video games, and redemption options, along with various recreational activities such as rope courses and bowling, Playdium guarantees an unparalleled amusement and gaming experience. Ideal for group gatherings, celebrations, or casual hangouts, Playdium provides diverse food choices at both a family restaurant and fast-casual dining spots to cater to all occasions.

Job Description

Cineplex Entertainment, based in Toronto, Ontario, is currently seeking a Front of House Supervisor for Playdium Whitby, reporting to the Service Manager. This role will be situated at the Playdium Whitby location on Consumer Drive in Whitby, Ontario.

Responsibilities Include:

Execute Groups & Events seamlessly within the venue for top-notch guest service.Adhere to Playdium values, policies, and procedures effectively.Uphold and enhance the Playdium brand.Model the Company culture.Maintain the smooth operation of games, coat check, and retail operations at Playdium.Ensure guests receive a warm welcome and resolve any inquiries or issues promptly and courteously.Oversee appropriate attire and cleanliness in all Front of House areas.Handle incoming and outgoing calls promptly and professionally.Provide a high level of professionalism and hospitality during all guest interactions.Address guest concerns promptly and effectively using the Playdium L.A.S.T. model.Strive to meet sales targets while adhering to budgets in daily operations.Maintain Playdium and legislative cleanliness and safety standards consistently, including regular monitoring of guest-facing areas.Complete checklists as per internal and external (regulatory bodies) requirements on a daily, weekly, and monthly basis.Delegate tasks appropriately to team members.Conduct employee training and development for assigned areas.Train new employees practically and offer coaching and feedback.Ensure gaming initiatives align with financial goals while controlling costs.Maintain accurate payroll and attendance records as per Company and legislative requirements.Facilitate effective communication within and outside Playdium for flawless operations.Ensure all stations are fully equipped at the beginning and end of shifts to meet Playdium standards.Implement company programs and service standards continuously, providing feedback for improvement.Maintain records, Company funds, and property accurately and efficiently per Company policies.Handle any variances promptly.Proactively respond to business changes while upholding excellent guest service.Comply with provincial Health, Food Safety, and Liquor service regulations.Additional duties as assigned.

Qualifications

1-3 years of supervisory experience in food service, retail, and/or amusement sectors.Flexible availability, including days, evenings, nights, weekends, and holidays.Ability to perform under pressure while complying with relevant regulations.Strong leadership, communication, customer service, conflict resolution, and interpersonal skills.Proficiency in customer service and people management.Training experience is a plus.Familiarity with point of sale systems is an advantage.Demonstrated ability to lead and direct a team.Thorough understanding of restaurant industry principles, methods, and practices.Capability to supervise employees, organize work assignments, and prioritize effectively.Highly adaptable with excellent interpersonal skills for diverse working environments.Effective verbal and written communication skills.

Working Conditions:

Interact with customers, employees, and management.Prolonged standing periods.Flexible shift schedules.Extended work hours as needed.Manual dexterity required for computer and point-of-sale system use.May need to lift or move items up to 50 lbs.Exposure to high temperatures from grill or oven.Work in environments with cold temperatures.Travel may be necessary.Ability to conduct presentations.

Inclusion & Diversity

Cineplex is committed to promoting inclusion and diversity, fostering a diverse workforce. Applications from all backgrounds are welcome. Embracing individual differences, experiences, innovation, and talents enhances our culture. Through fair and equitable hiring practices, we value diversity in our team.

Life at Cineplex:

Cineplex is renowned for entertainment, being more than just a movie theatre giant, operating The Rec Room and Playdium catering to different audiences.

At Cineplex, we thrive on change and innovation. Our integrated organization offers diverse career opportunities in operations, food services, digital commerce, technology, and more. Join us in a culture built on Teamwork, Innovation, and Excellence.

Curious, creative, and forward-thinking individuals shape the future of Cineplex. Start your journey with us today.

Discover more about our ventures through the provided links.

Interested candidates, please submit your application.

While all applications are appreciated, only selected candidates will be contacted for interviews. Successful candidates will undergo pre-employment screenings.

No Agency Calls, Please

Accessibility:

Only shortlisted candidates will be contacted for interviews.

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