Administrative Assisstant

2 weeks ago

Brampton, Ontario, Canada ACHEV Full time

The Administrative Assistant position will provide virtual/online and in-person administrative support to the language assessment and outreach staff at our Language Assessment Centre.


DUTIES & RESPONSIBILITIES

  • Attentively greets clients and visitors to the centre and ensures they are attended to in a timely manner.
  • Answers phones promptly and minimizes messages going to voice mail.
  • Ensures that client phone messages are returned swiftly.
  • Confirms client appointments and reschedules and rebooks appointments for cancelled or missed dates.
  • Makes reminder calls /mails to the clients a day prior to the scheduled appointments.
  • Assist with outreach and promotion activities.
  • Assist with preparing reports and documents.
  • Performs a variety of clerical duties including filing, data entry, photocopying, confidential record keeping, and document distribution in accordance with company policies and procedures.
  • Provides timely information and refers visitors or calls to other appropriate staff.
  • Undertakes other duties assigned by supervisor.

QUALIFICATIONS

  • Professional communication skills, both verbal and written, to interact with a wide range of individuals in a wide range of situations which often require tact, diplomacy and discretion.
  • Experience in customer service
  • Strong interpersonal skills, cultural sensitivity, problem solving and selfmanaging organizational skills.
  • Computer literate with proficiency in MS Outlook, MS Office and databases, and statistical record keeping.
  • Ability to work in a selfdirected online environment as well as an inperson team setting.
  • Sensitivity to the diverse needs of adult learners and the multicultural community
  • Provision of satisfactory Criminal Record Check required.

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