CRM Specialist Intern

1 week ago

Toronto, Ontario, Canada Borrowell Inc. Full time

The first in Canada to offer free credit scores, Borrowell provides educational resources, monitoring, innovative digital tools, and personalized product recommendations to help people feel in control and optimistic about their financial future.

With more than 3 million members, Borrowell is one of the largest fintech companies in Canada.

To support us on our mission, we're building an exceptional team of high-performing yet humble individuals who believe Canadians deserve more choice when it comes to financial services.

We place a high value on building a diverse and inclusive workplace and are proud to have a gender-balanced team.

half of our team identify as women or non-binary.

Borrowell is looking for a self-motivated and driven Bilingual Member Experience Specialist passionate about product efficiencies, process improvement, and member experience.

Other key focus areas include optimizing our member and agent interaction with our technology stack and helping the member experience team leverage the appropriate technology channels and processes to delight our members.

Monitor the performance of automation, triggers, macros, articles, and workflows within our support and operation tools and identify pain points and efficiency opportunities to improve the agent work experience
Support the launch and future upkeep of other channels as well as ad hoc projects supporting the Team Lead
Bilingual in French and English is required
~2+ years of working with Zendesk (or a similar customer relationship management tool)
~Excellent writing and editing skills
~ The Opportunity - join and have a major impact at a growing company that is helping make financial stability possible for everybody

Comprehensive Health Benefits - medical, dental, vision, and paramedical health benefits for you and your family, with extra yearly coverage for psychotherapists and massage therapists
Additional Health Benefits - virtual benefit offering that allows you to connect 24/7 with nurses, doctors and mental health professionals
WFH Reimbursement - we ship you gear like a laptop, mouse, keyboard, and you can reimburse additional items to make your workplace better for you
Employee Development Benefit - annual reimbursements on payments to help your learning
Givewell Benefit - 1 paid volunteer day a year to give back to the community
Flexibility - flexible working hours and a flexible vacation policy
We are remote-first across Canada with an office in Toronto. This role may require you to attend in-person meetings and team-building events.
At Borrowell, one of our core values and firm beliefs is that diversity makes us better.

What's most important is that you have a growth mindset and care about helping people with their finances - an area in their lives that causes a lot of stress.

Please let us know if you require accommodation at any stage in the selection process.
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