Client Service Manager

1 week ago

Winnipeg, Manitoba, Canada Paladin Security Full time
Client Service Manager

GENERAL DUTIES & RESPONSIBILITIES:

  • Assist in the development of short and long range goals and objectives
  • Develops, implements and maintains the security program for Paladin's contracts.
  • Takes ownership of staff and client issues and supports the timely reponse for both groups.
  • Performs interviews and meets all new staff being considered for sites within the portfolio.
  • Ensures all staff within his/her portfolio have adequate training based on industry, corporate and client standards.
  • Provides motivational and disciplinary discussions with all staff assigned within the portfolio as needed.
  • Develops and maintains excellent relationships with the clients within the portfolio
  • Visit with the client and staff regularly and ensure that needs of both the client and staff are met.
  • Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio.
  • Ensures that there are adequate numbers of trained security staff to meet all of Paladin's contractual obligations within the portfolio of business.
  • Monitors accounts recievable of clients within the portfolio and assist accounting when needed to ensure accounts are kept up to date.
  • Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to clients so that their security needs are met.
  • Monitors Incident Reports and takes appropriate action on the reports within the portfolio.
  • Performs other duties as requested to assist with corporate and/or branch needs.

QUALIFICATIONS:

Education and Experience:

  • Degree in business or administration or related discipline and specialized training in protection services or criminology; or equivalent education or experience.
  • Must have a minimum of 3 years experience in a supervisory or managerial capacity, preferably in a Security setting
  • Applicants must have a valid class 5 drivers license and a vehicle that will be used for work purposes.
  • The successful applicant will be willing to join industry associations and have a desire to learn through professional certification processes.
  • Must have working knowledge of appropriate legislation and provincial/national standards.

Skills and Abilities:

  • Strong leadership, social interaction and organization skills
  • Proven ability to effectively supervise and manage people.
  • Proficiency in Microsoft Office software.
  • Ability to write and present proposals to large organizations.
  • Ability to function effectively in a highly dynamic environment.
  • Creative ability to foster new and better ways to perform and succeed.
  • Physical ability to perform the duties of the position.
  • Proven ability to build and maintain strong working relationships both internally and externally.


We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed.

If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

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