Scheduling Coordinator

1 week ago


Ottawa, Ontario, Canada Choice Homecare Full time

Position:
Full Time Scheduler/Coordinator (Hybrid Work)

Schedule:
Thursday, Friday, Monday 11am - 7pm and Saturday, Sunday 8:30am - 4:30pm

Location:
Ottawa, Ontario

Do you enjoy making a difference working in a respectful and supportive environment?

If you desire to be a valued team member and not just a number, read on.

Team Choice has served Ottawa region families since 2011 with 5-Star Google ratings from families and caregivers.

We provide a respectful and supportive work environment with opportunities for growth as a part of a competent and dependable team who work hard to bring excellent and reliable homecare for our clients.

We seek a Scheduler/Coordinator to support expected growth in serving our clients.

As a team, we build therapeutic relationships with our clients and make a difference in the lives of people who need care.

If being a team member in a respectful and supportive team to serve others is important to you, we want to meet you

Team Choice offers:

  • A mutually encouraging and caring work environment
  • Paid personal and sick leave
  • Extensive 1:1 training
  • RRSP contribution matching program
  • Competitive compensations
  • Laptop and supportive devices
  • Professional development opportunities to grow with the company

Duties and Responsibilities:

Include, but are not limited to:


  • Select caregivers to care for clients considering caregiver availability, location, skills, and temperament match
  • Relay pertinent information to field staff and clients, document interactions, and maintain professional relationships
  • Maintain client schedules by replacing field staff's sick calls, vacations, or any absence
  • Update field staff availability, vacation, or time off requests
  • Verify and approve shifts for field staff
  • Respond promptly to concerns, incidents, complaints and compliments, and document and relay information to Director of Care or Client Care Manager
  • Adhere to the policies in interactions with clients, caregivers, or other parties while ensuring privacy and confidentiality
  • Assist HR in training field staff in the use of AlayaCare app
  • Other duties as necessary to provide back up for other team members
  • Be oncall (paid) to provide 24/7 after hours support to caregivers and clients on a rotation basis

Qualifications/Requirements:

  • Secondary education
  • Two years' scheduling/coordination in the Health Care field
  • Experience in homecare scheduling software (AlayaCare is an asset)
  • Superior Customer Service skills
  • Effective oral and written communication in English
  • Empathy and compassion when interacting with clients and caregivers
  • Be available to be on call (paid) after hours to provide telephone support to clients and caregivers on a rotating basis
  • Accurate and efficient computer dataentry skills
  • Ability to prioritize tasks and/or duties while keeping a calm and professional demeanor in dealing with stressful situations

Other Skills and Abilities Preferences:

  • Problem solving skills
  • Ability to plan, organize, and coordinate activities
  • Excellent verbal and written communication skills
  • English-French bilingual
  • Experience in both private and publicpay home and community care


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