Appointment Coordinator

2 weeks ago

Sudbury, Ontario, Canada Southside Chevrolet Buick GMC Full time

Appointment Co-ordinator

DUTIES:

Appointment Co-ordinator Job Description_: _
-
1. _Answer incoming calls and direct to sales, or schedule appointments following inbound service call scripting, recommending a multi-point vehicle inspection be performed when applicable. Service appointments to be booked to keep service technicians and apprentices busy without overloading._
-
2. _Make outbound service calls based on scripts for_
- a. _Appointment confirmations_
- b. _Missed appointments_
- c. _On star Dealer Notifications/Internet requests_
- d. _Defector calls_
- e. _Recommended maintenance calls_
- f. _Campaign calls_
- g. _Other Dealer Direct leads as required _
-
3. _Communicate with service manager and or General Manager daily about activities for the day._

  • 4. _Global connect activities such as _
- a. _Zset Accessories for warranty registration_
- b. _Update customer address or vehicle changes with GM_
- c. _GM mail_

  • 5. _Maintain telephone list for the Dealership_
  • 6. _Sort and distribute incoming mail_
  • 7. _Send out Thank you cards and Birthday cards_
  • 8. _As required order business cards, toner cartridges, prepare FedEx shipments, _
  • 9. _Other various duties as required by managers_
  • 10. _Work on cash when required as a backup._

Job Types:
Full-time, Permanent

Salary:
From $18.00 per hour

Expected hours: 42.5 per week

Benefits:

  • Company pension
  • Disability insurance
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus pay

Application question(s):

  • How many years experience do you have as an appointment coordinator ?
" ____"

  • Have you ever used CDK Dealer management system

Education:

  • Secondary School (required)

Experience:

- switchboard/telephone handling: 2 years (preferred)

Work Location:
In person

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