People Services Consultant

7 days ago

Toronto, Ontario, Canada City of Toronto Full time

Job ID: 36091

Job Category:
Community & Social Services

Division & Section:
Shelter, Support & Housing Admin, SSHA Program Support

Work Location:
Metro Hall 55 John Street Toronto, Ontario

Job Type & Duration:
Temporary, 18 Months

Salary:
$86,500.00 to $108,459.00

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
Non-Union

Number of Positions Open: 1

Posting Period: 15-MAR-2023 to 29-MAR-2023

Major Responsibilities:

As a member of the Shelter, Support & Housing Administration People Services team, the People Service Consultant will support the development and delivery of Human Resources best practices within the division.


  • Provides human resource related support & strategic advice, in conjunction with People & Equity, in the following areas: recruitment & selection, return to work/workplace accommodation, complement management, employee & labour relations, organizational design/realignment, employee engagement, and attendance management.
  • Leads and/or coordinates divisional human resource related work groups and projects, ensuring effective teamwork and communication, and high standards of work quality.
  • Provides guidance and advice regarding Corporate and Divisional policies and procedures and legislative regulations to all levels of staff and ensures consistent and timely implementation and adherence throughout the division.
  • Identifies human resource related trends and needs in the division, recommends and implements a variety of strategies, initiatives and tools to promote performance and client service excellence.
  • Oversees and administers transfer requests, police reference checks, leave of absence requests, etc. to ensure adherence to corporate policies, collective agreements, and relevant legislation.
  • Supports the recruitment and promotional process for the division, ensuring processes are fair and adhere to corporate policies, procedures, Human Rights legislation and collective agreements.
  • Provides divisional complement and position management support, monitoring, and expertise, in collaboration with the Finance & Administration Unit, utilizing SuccessFactors and SAP.
  • Coordinates and/or leads divisional return to work and workplace accommodation matters and initiatives in conjunction with People & Equity.
  • Works collaboratively and in conjunction with the Corporate Employee and Labour Relations team when providing advice on collective agreements and in administering Collective Agreement matters.
  • Leads and/or supports workplace investigations in the division.
  • Recommends, designs, reengineers and facilitates policies, procedures, processes and programs to support high quality service and continuous improvement.
  • Ensures efficient facilitation and effective oversight of divisional SuccessFactors submissions and approvals
  • Oversees and facilitates contingency planning and resource allocation regarding deployment for the division in response to divisional emergencies/responses.
  • Supports and/or facilitates training and information sessions to support divisional initiatives and programs.
  • Develops and implements consultative processes, frameworks, and tools to strategize with stakeholders on divisional human resource related business needs and initiatives.
  • Supports the development and implementation of divisional human resource focused strategic plans.
  • Develops and implements innovative human resource related strategies to meet divisional needs and to support divisional and/or corporate priorities.
  • Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives within the City and by other levels of government.
  • Ensures the systematic and timely gathering, aggregation and analysis of workforce data to support strategy options and plans.
  • Prepares comprehensive reports, work plans, presentation material, briefing notes and other management correspondence.
  • Develops and implements communication strategies in relation to unit initiatives, processes, and policies.
  • Ensure that programs and services are delivered through an equity, diversity and inclusion (EDI) leans.
  • Ensures that the project expenditures are controlled and maintained within approved budget limitations.
  • Represents the division on human resource related matters as assigned.

Key Qualifications:

  • Postsecondary education in a discipline pertinent to the position combined with relevant professional experience, or the equivalent combination of education and experience.
  • Considerable experience developing and delivering human resource strategies/services in multiple functional areas in a large organization.
  • Experience leading and implementing significant initiatives and projects that support organizational change.
  • Experience preparing comprehensive reports, management correspondence, and presentation materials using Microsof

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