Supervisor, Patient Support Services
7 days ago
About SickKids:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world.
As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education.
Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day.
SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.
When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.
Position Description:
Reporting to the Sr.
Manager Patient Support Services, the Supervisor is responsible for ensuring a high level of customer service satisfaction within the provisions of the Housekeeping, Linen and Transport Services of the Hospital in a unionized environment.
This position is the primary point of contact for all service issues related to Housekeeping, Linen and Transport Services.The Supervisor is responsible for providing day to day supervision to front-line Housekeeping Aides, Patient Service Aides, Linen Porters and Transport Aides within the department.
This position is responsible for ensuring that adequate staffing levels are maintained to ensure the efficient operation of the department.
The Supervisor will also be responsible for leading, training and managing a diverse workforce within a 24/7 operation which provides service across the entire HospitalHere's What You Get to Do:
- Acts as the primary customer service contact on Housekeeping/Linen/Transport/Waste Management related matters to patients, families, nursing and other staff in the Hospital, working collaboratively to achieve a high level of customer satisfaction
- Maintains a system of seamless delivery of all related services pertaining to Housekeeping, Linen and Transport services.
- Prioritizes and ensures timely completion of service requests.
- Works with Clinical Leaders and departmental managers to ensure Patient Service Aide services are provided to the patient units and cleaning services in nonpatient areas meet standards and expectations.
- Assists the Sr. Manager in the development of departmental objectives, goals, policies and procedures as set by Hospital Administrative policies, Canadian Accreditation Standards, and C.S.A. standards.
- Implements and maintains the departmental quality assurance systems.
- Prepares quality assurance reports from inspections and reviews with the Sr. Manager, ensuring a follow up action plan is in place for any deficiencies noted.
- Participate in operational initiatives and technology improvements to improve service level outcomes.
- Responsible for the day to day supervision of staff, including Patient Service Aides, Housekeeping Aides, Linen Porters, CS & TD Transport Aides.
- Provides guidance, leadership and direction to staff through coaching, advising and mentoring to help enable staff to carry out their responsibilities aligning with the departments policies/procedures as well as legislation requirements of the Health Promotion Protection Act, OHSSS Act, WHMIS guidelines.
- Promotes awareness of the occupational health and safety programs, and ensures that the department is in compliance through the department safety audit program.
Here's What You Need:
- Graduate of an applicable Community College level program and/ or
- Successful completion of the OHA Environmental Services Leadership Certification
Level 1 &
- Minimum 3 years supervisory experience in either Environmental or Facilities Services in the health care field preferred.
- Demonstrated knowledge of environmental health care services and procedures, Infection Control and C.S.A. Standards an asset
- Familiarization with Housekeeping equipment and instrumentation considered an asset.
- Demonstrated knowledge of supervising in a unionized environment strongly preferred.
- Understanding infection control measures to ensure cleanliness is maintained and to avoid any cross contamination.
- Ability to work in a fast paced environment where multiple priorities must be managed across three separate departments focusing on specific service needs (Housekeeping, Linen and Transport) responding to customer service issues to ensure concerns are being responded to accordingly. dealing with union executive representatives and a diverse workforce within a 24/7 operation across the entire hospital campus.
- A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion
Employment Type:
- Full Time
- Overnights
- Mo
-
Manager, Patient Services
7 days ago
Toronto, Ontario, Canada Home and Community Care Support Services Full timeJob Description:CLASSIFICATION: Manager, Patient ServicesCATEGORY: Temporary Full-time (Approximate 6-12 month duration)DEPARTMENT: Patient ServicesRESPONSIBLE TO: Director, Patient ServicesSCHEDULING:Days with occasional evening and weekend workPOSITION OUTLINE:***- Reporting to the Director, Patient Services, this front line leadership position is...
-
Manager, Patient Services
7 days ago
Toronto, Ontario, Canada Home and Community Care Support Services Full timeJob Description:_CARE AND BE CARED FOR - THIS IS YOUR HOME_:Do you have a passion for leading people to achieve exceptional patient outcomes? Do you have strong planning, management, and evaluation skills? Are you looking to make a difference in your community? You're looking in the right place.What will you do?***Reporting to the Director, Patient Services,...
-
Manager, Patient Services
1 week ago
Toronto, Ontario, Canada Home and Community Care Support Services Full timeJob Description:Are you an experienced leader within the health care industry that possesses an exemplary track record of delivering high quality programs focused on patient and family centered care? Are you seeking a rewarding career that will enable you to make a positive difference in the community whilst working in an organization that cares for you? If...
-
Patient Food Service Supervisor
4 weeks ago
Toronto, Ontario, Canada Compass Canada Full timeWorking Title: Patient Food Service Supervisor Employment Status: Full-Time Starting Hourly Rate: 24.50 Address: 555 Finch Avenue West Toronto ON M2R1N5 New Hire Schedule: Weekends, 12-hr shifts You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the...
-
Patient Food Service Supervisor
1 week ago
Toronto, Ontario, Canada Compass Canada Full timeWorking Title: Patient Food Service Supervisor Employment Status: Full-Time Starting Hourly Rate: 24.50 Address: 555 Finch Avenue West Toronto ON M2R1N5 New Hire Schedule: Weekends, 12-hr shifts You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the...
-
Patient Food Service Supervisor
3 weeks ago
Toronto, Ontario, Canada Compass Canada Full timeWorking Title: Patient Food Service Supervisor Employment Status: Full-Time Starting Hourly Rate: 24.50 Address: 555 Finch Avenue West Toronto ON M2R1N5 New Hire Schedule: Weekends, 12-hr shifts You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the...
-
Supervisor, Patient Food Services
1 week ago
Toronto, Ontario, Canada Sinai Health Full timeSinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. We provide excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our...
-
Support Services Supervisor
1 week ago
Toronto, Ontario, Canada University Health Network Full timeJOB POSTING #911647Position:SUPPORT SERVICES SUPERVISORSite:TORONTO GENERAL HOSPITALDepartment:SUPPORT SERVICESReports to:MANAGERHours: 15 HOURS PER WEEK; SAT/SUN/STATS Salary Range: $ $39.95 per hourStatus: PERMANENT PART-TIMEUniversity Health Network (UHN) is looking for an experienced professional to fill the key role of Support Services Supervisor in our...
-
Support Services Supervisor
1 week ago
Toronto, Ontario, Canada Sinai Health Full timeSinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. We provide excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our...
-
Patient Service Aide
1 week ago
Toronto, Ontario, Canada SickKids Full timeAbout SickKids:Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our...
-
Patient Service Aide
1 week ago
Toronto, Ontario, Canada SickKids Full timeAbout SickKids:Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our...
-
Supervisor, Support Services
1 week ago
Toronto, Ontario, Canada University Health Network Full timeFull-time Department: FM-PRO Clinical SupportCompany Description: The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the...
-
Personal Support Supervisor
1 week ago
Toronto, Ontario, Canada S.R.T. Med-Staff Full time4 days ago Be among the first 25 applicants About S.R.T. MedStaff S.R.T. MedStaff has been a trusted leader in the health care community since 1981, hiring client service coordinators, personal support workers, registered nurses, registered practical nurses, and supervisors. Come work for an agency that truly values and supports its staff Why Work with...
-
Support Services Supervisor
7 days ago
Toronto, Ontario, Canada University Health Network Full timeSUPPORT SERVICES SUPERVISORJob Posting #: 920072Union:Non-UnionSite:Toronto Western HospitalDepartment:Support ServicesReports to:ManagerHours:37.5 hours per weekWage range:$32.19- $40.24 per hourStatus:Permanent Full-TimeShifts:Monday-Friday Posted Date:May 25,2023Closing Date:June 1,2023The University Health Network, where "above all else the needs of...
-
Support Services Supervisor
1 week ago
Toronto, Ontario, Canada University Health Network Full timeSUPPORT SERVICES SUPERVISORJob Posting #: 919847Union:Non-UnionSite:Toronto General Hospital & Princess Margaret HospitalDepartment:Support ServicesReports to:ManagerHours:15 hours per weekWage range:$32.19- $40.24 per hourStatus:Permanent Part-TimeShifts:Saturday/Sunday/Stat Holidays 15:00-23:00. Additionally need to be available 3 days during the...
-
Service Support Supervisor
1 week ago
Toronto, Ontario, Canada Uhnresearch Full timeThe University Health Network, where "above all else the needs of patients come first", encompassesToronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational...
-
Payroll Supervisor
7 days ago
Toronto, Ontario, Canada Home and Community Care Support Services Full timeJob Description Payroll Supervisor Competition #: FY Date Posted: May 15, 2024 Date Closed: Until Filled Salary Range: HCCSS Non-Union Band 5 - $79,285.64 to $94,671.25 Reports to: Manager, Finance Category: Permanent Full-time Location: Etobicoke Office – 401 The West Mall (MH) CARE AND BE CARED FOR – THIS IS YOUR HOME ...
-
Supervisor, Support Services
3 weeks ago
Toronto, Ontario, Canada University Health Network Full timeCompany DescriptionThe University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of...
-
Supervisor, Support Services
1 month ago
Toronto, Ontario, Canada University Health Network Full timeCompany DescriptionThe University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of...
-
Supervisor, Support Services
1 month ago
Toronto, Ontario, Canada University Health Network Full timeCompany DescriptionThe University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of...