Supervisor, Member Services

2 weeks ago

Canada Interior Savings Full time $64,000 - $76,000
Description

About Beem

Beem Credit Union, founded by Gulf & Fraser and Interior Savings, is the second largest provincially regulated credit union in BC with approximately $10 billion in total assets under administration. 1,000 Beem employees work to serve over 160,000 members who live and work across the province. The credit union offers personal and commercial banking and a full range of insurance and wealth management services from 53 branches that span BC from downtown Vancouver to the North Peace region.

At Beem, we strive to create a future where everyone in our communities can achieve financial wellness. We are proud to serve our members across BC by offering reliable advice, a welcoming environment, and a full range of personal and business banking, investment, and insurance solutions. We help our members find the best options to fulfill their financial potential. We believe in the power of progressive thinking and positive action to take incredible steps forward in every aspect of life.

Learn more about our journey to build Beem Credit Union at

Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit

What this role is all about:

Beem Credit Union is looking for a Supervisor, Member Services to assist the Branch Manager in leading the team at the Merritt Branch. You are responsible for assisting on sales and services strategies in support of the branch goals. If you are a passionate and engaged leader who fosters a positive team environment and takes an active role in career development activities, we want to hear from you

This role will enjoy working out of the Merritt Branch full-time. Merritt is a fantastic community in the heart of Nicola Valley, BC. A role in this region is ideal for someone who enjoys a slower pace of life while being just a short drive away from larger cities like Vancouver and Kelowna. Offering plenty of sunshine year-round and very little rain, Merritt has excellent schools, parks, recreational facilities and other amenities as well as great economic opportunities in town and nearby. There is a lot of history in this little town, and a welcoming vibe that greets you right away. Merritt is nestled in the valley around two beautiful rivers with easy access to lakes, trails and great spots for fishing. Come experience Beem and the communities we serve

What you'll do:

  • Active involvement in working with other channels (e.g. online, Member Service Centre, etc.) in support of servicing members
  • Oversee branch security as it relates to safety, premises and fire alarms; perform as the branch contact with Chubb Security, Fire Departments and RCMP
  • Ensure adherence to corporate policies and procedures
  • Adhere to Branch Compliance and Audit Responsibilities
  • Administer cash holdings within the control of the branch - GLs, cash limits, cash orders, insurance limits, custody requirements, etc.
  • Administer the Terms & Conditions of employment and/or Collective Agreement, as they apply to employees in the branch including but not limited to progressive discipline.
  • You will be responsible for the completion and/or delegation of the day-to-day administrative duties in the branch
  • Provide bi-weekly coaching to your team by following the coaching model
  • Assist the Branch Manager to manage controllable expenses and branch budget
  • Actively participate in problem solving to assist in making decisions, implement solutions and adopt changes
  • High School diploma/Grade 12, or an equivalent combination of education and experience
  • Core Credit Knowledge
  • 4-6 years of job-related experience in a financial sales & services environment
  • Supervisory experience considered an asset
  • Comprehensive understanding of credit products and procedures
  • Knowledgeable in a full range of investment products

What you'll gain:

  • Competitive base salary; reviewed annually. The salary range for this position is $64,000 to $76,000 starting salary will be based on related education, training, and experience.
  • Extended health care, dental coverage, and disability coverage
  • Favorable vacation benefits - paid time off to recharge
  • RRSP with Employer contributions, and the option to contribute yourself
  • Special banking perks - including mortgage and lending products

At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do

  • B uild Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
  • O wn It: You are ready to take charge, drive change, and deliver outstanding results.
  • L ead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
  • D riven by Curiosity: You are eager to explore, learn, and shape the future.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates.

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