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Customer Service Managing Supervisor

3 months ago

Markham, Ontario, Canada Pardon Applications of Canada Ltd. Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 3 years to less than 5 years
- or equivalent experience

Work setting:

  • Urban area

Tasks:

  • Resolve problems that arise, such as customer complaints and supply shortages
  • Recruit, hire and supervise staff and/or volunteers

Supervision:

  • 34 people
  • 510 people
  • Staff in various areas of responsibility

Computer and technology knowledge:

  • Word processing software
  • Database software
  • Project management software
  • Electronic mail
  • Spreadsheet

Security and safety:

  • Criminal record check

Transportation/travel information:

  • Own transportation
  • Own vehicle
  • Public transportation is available

Work conditions and physical capabilities:

  • Fastpaced environment
  • Work under pressure
  • Attention to detail

Personal suitability:

  • Adaptability
  • Analytical
  • Collaborative
  • Creativity
  • Efficiency
  • Energetic
  • Goaloriented
  • Hardworking
  • Integrity
  • Outgoing
  • Positive attitude
  • Proactive
  • Quick learner
  • Time management
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Interpersonal awareness
  • Judgement
  • Organized
  • Team player

Screening questions:

  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the aboveindicated required certifications?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

Workplace information:

  • Remote work available

Health benefits:

  • Health care plan

Financial benefits:

  • As per collective agreement
  • Bonus

Other benefits:

  • Team building opportunities