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Field Service Technician Ii

3 months ago

Ottawa, Ontario, Canada IGT Full time

Overview


The Casino Services Field Technician is autonomous and responsible for all activities at Casino and Bingo sites in the
Ottawa, Ontario area and Eastern Canada provinces.

Preparation, installation, troubleshooting to the component/circuit level. Servicing remotely and onsite with the ability to diagnose and solve problems.

Maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer site and maintaining a positive relationship with the client.

Provide initial and ongoing customer training on basic game functionality. Adapt to various jurisdictions and adhere to compliance policies.

Responsibilities

  • Perform troubleshooting, maintenance, preventive maintenance and installation of gaming equipment and communication devices used at the customer location.
  • Performs all preparation tests including assurance hardware, firmware and system interfaces are accurate and functional.
  • Carries out assigned portion of hardware and software conversions and upgrades.
  • Performs planned and preventative maintenance.
  • Responds to customer issues for games and system interface
  • Supports software and system integration verification tests for jackpots.
  • Performs accurate and timely tracking and reporting on activities utilizing SAP and CADENCE programs and other software tools.
  • Occasionally makes preinstallation site assessments to identify parts and wiring requirements at customer location.
  • Other duties as assigned.

Qualifications

  • High school diploma or equivalent required
  • 24 years of experience installing, maintaining, troubleshooting and repairing electronics, electromechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products.
  • Experience with AC/DC fundamentals.
  • Reading and translating wiring diagrams.
  • Maintaining, repairing and troubleshooting to component/circuit level.
  • Testing programs with verification devices such as Kobetron and Chip Comparator
  • Troubleshooting with input and output tests.

Special Requirements:

  • Valid driver license and clean driving record
  • Able to obtain a Gaming License
  • Must be at least 19 years of age.
  • Able to lift 50 lbs. or more.
  • Pass a background check.
  • Work overtime as required.
  • Available to work on weekends.
  • Able to stand for an eighthour shift.
  • Some Travel required.

Pay:
From $20.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person