Pedalheads - Summer Camp Operations Coordinator

7 days ago

Ottawa, Ontario, Canada Pedalheads Bike Camps Inc. Full time

Camp Operations Coordinator, Ottawa
(Contract from M
ay to September 2024)**
Who we are**- We are a fast-growing leader in children's programming who offer high-quality bike and swim lessons across North America.

Our mission

  • We inspire kids to believe in themselves.

Why you'll
love working at Pedalheads**
Growth

  • Pedalheads has 170+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a "love what you do" culture with considerable flexibility and opportunity for professional growth.

Culture

  • Our people consistently attribute their love of working at Pedalheads to the culture and team. We're all about creating a supportive, energizing team environment with fun, friendly and driven people.

Opportunity

  • We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

Purpose

  • By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there
    Camp Operations CoordinatorThis role is a seasonal position stating in May and finishing in Early September.

In the months that your region is operating camp, the work schedule could transition into a Sunday-Thursday work schedule from a Monday-Friday work schedule.


Rate of pay:

$21 to $23 per hour, commensurate with experience
Your Responsibilities

Seasonal Hiring- Consult with the City Manager to determine staff requirements and hiring objectives Prepare and post job descriptions on various web-based job boards Use a variety of recruiting methods to recruit Bike Camp Instructors and Junior Volunteers Attend job fairs and career events, collaborate with local community groups and schools to find our future Pedalheads Instructors and volunteers Screen applicants and conduct regular interviews (Group, Individual & Zoom) through our Applicant Tracking System- Ensure staff are onboarded quickly and correctly by preparing and managing required onboarding documents, staff lists, and training dates
Camp Management- Establish positive and influential relationships with Camp Leaders, Instructors, and Volunteers Provide camp staff with feedback regarding their engagement with campers and guardians; their execution of teaching principles and their execution of lesson plans Ensure that camp procedures, policies and safety standards are being followed and upheld to Pedalheads standards Help foster a positive environment for camp staff, children and parents/guardians Be actively involved in delivering quality experiences to all campers (lead games/activities) Organize and maintain camp equipment and assist with the delivery of equipment to sites and storage Ensure camps are set-up to Pedalheads standards (equipment, signage, etc.) Be on-site at one or more of your assigned camps daily during camp season Visit underperforming sites regularly and work with Camp Leaders to promote performance improvements Work with Camp Managers during the summer with staff scheduling issues, helping to source instructors when additional staff are required Fill in for Camp Managers during absences when needed Build and maintain positive relationships with site hosts and deal with issues or concerns raised by hosts in an effective and timely manner
Customer Service- Always be willing to go the extra mile to engage with customers and provide an excellent customer experience Proactively interact with parents/ guardians and children on-site and communicate with parents / guardians regarding their camper's well-being and experience at camp Respond to customer concerns in a timely and professional manner, always aiming to provide solutions that ensure resolution Mentor and encourage camp staff to engage and communicate with parents/ guardians regularly
Skills, Knowledge
and Experience A minimum of 2 years of supervisory experience managing summer camps and/or teams of leaders/instructors Hands on experience with children's programs/summer camps or in coaching, teaching, instructing children ages 3 to 8 years old-
Must have access to a car. Mileage will be paid during work hours at a rate of $0.70/km. Must have a valid driver's license and be able to travel to areas of responsibility Knowledge and understanding of the city and communities Valid First Aid Certificate Must pass a background check upon hire
Assets:
  • Degree in Education, Sports Manage

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