Summer Hockey Camps, Counsellor

1 week ago

Ottawa, Ontario, Canada Senators Sports & Entertainment Full time
All team members of Senators Sports & Entertainment are held accountable for creating raving fans._


The Counsellor is responsible for ensuring the safety, care and enjoyment of all the registrants in the 2023 Summer Hockey Camps at the Bell Sensplex (Ottawa West), and/or Richcraft Sensplex (Ottawa East).


ESSENTIAL FUNCTIONS

Ongoing

  • Responsible for ensuring the safety, enjoyment and care of the campers
  • Manage relationships between campers, parents in a professional manner
  • Responsible for following policies and schedules set out by Development Programs Coordinator/Camp Supervisor (e.g. signing in and out procedures, schedule of activities, etc)
  • Other duties as assigned by the Development Programs Coordinator/Camp Supervisor

Essential Raving Fans Responsibilities and Accountabilities

  • Seeks ways to enhance the fan experience in unexpected ways
  • Empowered to say YES, creating raving fans of Senators Sports & Entertainment
  • Knows and lives SSE's mission everyday through service, teamwork, continuous improvement, change, and fun
  • Obsessed with client satisfaction, asking, "_How can I exceed your expectations today?"_
  • Maintains consistency in attitude and behavior, exceeding expectations
  • Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
  • Approaches all tasks with a "cando" attitude understanding that there is no other kind of attitude
  • Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
  • Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
  • Presents a cheerful, positive manner
  • Takes ownership and sees the client's need through from beginning to end
  • Exercises appropriate judgment in handling client situations.
  • Responds in a positive manner with alternative solutions when a client's initial request is not possible.
  • Shows initiative and takes action with an appropriate level of independence

Health & Safety Responsibilities and Accountabilities
Responsible for ensuring that all areas covered by Occupational Health & Safety Act ("OHSA") are adhered to, specifically:

  • Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
  • Using or wearing protective equipment, devises or clothing when required
  • Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
  • Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures

Training
Responsible for completing on-line training modules as required, including, but not limited to:

  • Accessibility for Ontarians with Disability (AODA)
  • AODA, the Integrated Accessibility Standards
  • Ontario Worker Health & Safety Awareness
  • Workplace Hazardous Materials Information System (WHMIS)
  • WHMIS (GHS)
  • Violence and Harassment in the Workplace
May also be required to attend on-site training sessions as scheduled (eg. customer service).

Requirements:

  • Hockey experience/knowledge required
  • Able to work flexible hours during the day, Monday-Friday
  • Able to work under pressure and adapt to changing environments
  • Must be comfortable and enjoy working with children
  • Previous child care experience and/or Summer Camp counseling experience an asset
  • Professional, courteous demeanor
  • Must be at least 15 years of age
  • Strong organizational skills
  • Excellent communication skills (written and oral); bilingual (French & English) preferred
  • Strong work ethic and commitment to excellence
  • Valid First-Aid Certificate required
  • Bilingualism (French & English) is an asset.
  • Team player
  • Must be able to provide a clear police check
  • Must be available for training before camp begins
  • Senators Sports & Entertainment supports the goals of Ontario Regulation 191/1
  • Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at if you require a disability related accommodation in order to participate in the recruitment process._
  • SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities._

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