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Field Support Coordinator

3 months ago

Kingston, Ontario, Canada WS Audiology Americas Full time
HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All.

With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey.

Join the team that's changing livesWe're seeking a
Full-Time, Permanent Field Support Coordinator to support our growing team This role will be remote with frequent travel across the region (Belleville/Kingston, Ottawa and New Brunswick/Nova Scotia).


What it's all about:

What's in it for you?

  • Attractive compensation package with profitsharing opportunities
  • Benefits starting on your first day
  • RRSP program + employer matching
  • Educational Assistance and Health & Wellness programs
  • Generous travel allowances and mileage for applicable roles Mentorship and professional development opportunities

What you will do:

  • Facilitating a positive and effective experience through onboarding, training, and shadowing support to new employees. Provide ongoing post care for new employees and address any trainingrelated concerns
  • Deliver and motivate trainees through effective training methodologies (onthejob, simulation, knowledgebased, and experiential) via virtual, ILT, elearning, and blended
  • Assist in the development and implementation of training programs and content
  • Provide coverage for Client Care Coordinator duties when team members are on vacation, sick, or require additional assistance
  • Collaborate with Audiology & Training to maintain consistency in training delivery
  • Travel within the region as needed to ensure consistent and standardized training delivery
  • Assess onboard talent risks to identify potential challenges and gaps in the onboarding process and post care
  • Create & maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level such as schedule management, patient recall process, patient database and files
  • Other duties as assigned

What we are looking for:

  • Minimum of 1 year or more proven success and experience in a training role
  • Exceptional people skills and ability to train and influence
  • Experience in an environment with an emphasis on sales, client interaction, and having to work with multiple tasks is required.
  • Proven ability to build strong relationships with internal/external customers and other stakeholders
  • Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
  • Excellent organizational skills: ability to work under pressure, prioritize, and manage time efficiently
  • Strong ability to work independently and identify priorities
  • Comfortable with shifting priorities based on company needs
  • Industry experience a strong asset
  • Ability to frequently travel throughout the region