Key Account Manager

1 week ago

Montreal, Quebec, Canada Malabar Ingredients Full time

Part Time / Full Time

This position requires an individual with existing food INGREDIENTS experience, either in a Sales or R&D role, within the Quebec market. You will have a home office and report into Mississauga Head Office. We are looking for someone to manage & grow this territory with a focus on selling raw ingredients & custom blending solutions to Bakery, Dairy and Beverage processors/manufacturers.

PURPOSE

The Key Account Manager is responsible for maximizing sales, profitability, growth and product penetration within an assigned territory. A strong self motivator who is keen on results and passionate about the customer experience.

KEY RESPONSIBILITIES (including, but not limited to)

  • Establish, develop, and maintain business relationships with current and prospective customers to generate new business for Malabar's products and services;
  • Research sources to develop prospective customers and determine their potential;
  • Develop and maintain customer relationships through in-person meetings, follow-up calls and emails;
  • Develop clear and effective proposals/quotes for current and existing customer base;
  • Address all customer issues to ensure customer satisfaction. Escalate as required;
  • Coordinate sales efforts with Marketing, Innovation, and Supply Chain departments;
  • Analyze the territory's potential and determine the value of existing and prospective customers to the organization;
  • Create and manage a customer value plan to identify share and value opportunities;
  • Updated Sales Force with highlights of each customer meeting, enter new projects and record samples as they are shipped. Include notes on customer needs, problems, interests, and potential for new products;
  • Prompt follow up with potential and existing customers as projects and/or samples are initiated;
  • Stay abreast of the industry developments and their impact on the organization's competitiveness and product offerings;
  • Actively participate in trade shows, training seminars, and conventions.
  • Submit yearly budgets and forecasts for you territory

EDUCATION AND EXPERIENCE REQUIREMENTS

  • Post-secondary degree in a related field or equivalent work experience;
  • Bakery, dairy, beverage industry experience - knowledge of process, equipment, ingredients is preferred;
  • 3+ years of direct sales experience in B2B environment, comfortable at all customer levels from large industrial producers to small deli shops, or 3+ years technical R&D experience
  • Solid knowledge of MS Office is required; Sales Force, Power BI
  • Valid driver's license.
  • Fluent in French and English writing and speaking

KNOWLEDGE AND SKILLS REQUIREMENTS

  • Exceptional organizational skills are a must;
  • Excellent communication skills, both written and oral;
  • Exceptional interpersonal skills;
  • Results-driven;
  • Demonstrated aptitude for problem-solving;
  • Able to define problems, collect data, establish facts, draw valid conclusions, and resolve discrepancies in a reasonable amount of time.
  • Team player, leader and hunter mentality
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