Customer Service Representative

1 week ago


Castlegar, Canada Castlegar Medical Clinic Kinnaird Office Full time

As a Customer Service Representative, you will perform professional customer service for both external and internal customers, be an effective communicator, complete inquiries accurately and efficiently, resolve discrepancies expertly with a high degree of empathy, and always demonstrate a conscientious attitude.


The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.


  • Provide reports requested by dealers, sales reps, and end users such as MIF reports, compensation reports, outstanding inventory reports and billing reports
  • Sales support for end customer, dealer, and sales representatives
  • Track and report backorder items in assigned territory and meter read percentages
  • Research dealer compensation inquiries and billing inquiries
  • Follow up on outstanding inventory
  • Process and track orders for toner and supplies
  • Dispatch service technicians and ensure updates and repairs are made in a timely manner
  • Update customers on schedules, repairs, and order status
  • Maintain an understanding and compliance to Company policy, procedures, rules, and guidelines
  • Complete special projects and/or other duties as assigned by the management team

Job Types:
Full-time, Part-time

Salary:
$22.00-$25.00 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • RRSP match

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Signing bonus
  • Tips

Work Location:
In person

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