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Customer Accounts Supervisor
1 week ago
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
Work setting:
- Retail business
Tasks:
- Coordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and coordinate activities with other work units or departments
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Identify training needs and train workers in job duties and company policies
- Requisition materials and supplies
- Resolve workrelated problems and prepare and submit progress and other reports
- Maintain registration systems, records and files
- Ensure compliance with government regulations
- Answer electronic enquiries
- Provide customer service
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts
Supervision:
- Customer service clerk
- Information clerks
- 1 to 2 people
Computer and technology knowledge:
- MS Office
Personal suitability:
- Accurate
- Dependability
- Initiative
- Judgement
- Organized
Workplace information:
- Remote work available
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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