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Customer Service/receptionist

3 months ago

Ottawa, Ontario, Canada Appliance Canada Full time

Appliance Canadais seeking a Full-Time Customer Service Representative to join our Ottawa team You will be responsible for helping customers by providing product and service information and resolving technical issues related to Major Appliance Purchases.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Scheduling deliveries
  • Order deficiencies, return/exchange management
  • Informing customers of product or parts back orders, or substitutions if required
  • Providing a weekly report on the status of customers cases back to your assigned rep
  • Arranging installation
  • Placing service calls
  • Other duties as directed by Appliance Canada

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Bilingual in English and French will be given priority consideration
  • High school education or higher

Schedule:

  • Monday to Friday
  • Weekends as needed

Education:

  • Secondary School (preferred)

Experience:

- customer service: 1 year (preferred)

Work Location:
In person