Business Analysis Specialist

7 days ago

Markham, Canada Saint Elizabeth Health Care Full time

POSITION SUMMARY:

SE Health is currently seeking a BA Specialist - HR Transformation for our digital transformation team. This role will provide transformation support to the HR team and will have an opportunity to significantly impact organizational growth and effectiveness through delivering best in class digital solutions.

Reporting to the HR Product Director, the BA Specialist will play a key role in transforming SE's HR function by leveraging their expertise in the HR domain and by collaborating with SE's HR team.

This position is in support of SE Health's strategic transformational initiative. This people-focused transformation journey is aimed at solidifying SE Health's technology, processes to re-imagine how the company can continue to provide excellent experiences for clients and staff, streamline processes, set the business up for future growth, and deliver Hope and Happiness at scale.

RESPONSIBILITIES:

  • Lead projects of high priority and complexity with local and regional scope
  • Utilize project management methodologies to initiate, lead and manage activities including developing detailed task lists, monitoring project schedule, issue logs, financials, status reporting, ongoing monitoring, and reporting
  • Manage and track elicitation activities and outputs within each activity package
  • Implement requirements management, system specification templates, applications and other tools for tracking business and technical requirements, testing, and change control processes
  • Develop an in-depth knowledge of the specific workstream, related system's functionality and configuration to aid in current state analysis and subsequent design/development of service components
  • Maintain relationship with key stakeholders and inter-professional staff to ensure successful implementation and realization of intended outcomes
  • Work collaboratively with different functional areas and/or inter-professional staff throughout the current state analysis and design stage
  • Lead the activities to analyze and evaluate processes, people, and tools to understand current service problems, opportunities, and context
  • Lead the activities to elicit and articulate from a wide range of stakeholders (including clinical, operational, and technical) the intended outcomes of the service
  • Use people-centered and service design practices to facilitate workshops with multidisciplinary groups to identify how best to organize people, process and digital tools to directly improve the employee's experience, and indirectly, our client's experience
  • Map detailed processes to help stakeholder define digital tool capabilities, clinical requirements, data requirements and flow, and new roles and responsibilities
  • Create, and elicit input on workflows, process maps, policy and procedures, and standard operative procedures to codify future processes and roles and responsibilities
  • Create, and elicit input on standard artifacts to capture requirements for digital tools including, mockups flow charts, functional diagrams and descriptions, user stories, capability maps, and data flows to share with technical teams and communicate application design specifications for projects, as required
  • Perform quality assurance on newly created digital tools, including defining the test approach and test cases, acceptance criteria and scenarios required to validate requirements
  • Work collaboratively with different functional areas and/or inter-professional staff on change management activities: prepare, equip and support employees to thrive through changes
  • Create, and elicit input on training plans, collateral and sessions focusing on driving employee adoption of a new service within administrative and clinical care delivery contexts
  • Design, and elicit inputs on service sustainability strategies to support administrative and clinical operations, scale future growth and improve performance against industry and clinical standards by developing metric and reporting mechanisms

REQUIREMENTS/QUALIFICATIONS:

  • Minimum 7 years of Business Analysis experience
  • Minimum 5 years' experience supporting any of the following functional areas: Human Resources, Payroll, Finance and Reporting
  • Strong facilitation skills to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task, and workflow analysis
  • Experience in information systems and technology solution training and implementation with clinical and business users
  • Excellent communication, business analysis, problem solving, interpersonal and organizational skills
  • Experience in joint application design sessions with build team or external vendor to develop solutions
  • Strong communication, facilitation, and conflict management skills are required
  • Demonstrated ability to develop and implement continuous improvements in business processes is required
  • Flexible and adaptable in learning and understanding new technologies & processes
  • A strong teamwork orientation and the ability to work with cross functional teams and all management levels is required
  • Agile methodology and experience in delivery of solutions is strongly preferred
  • Intermediate to advanced skills in MS Office applications, including Word, Excel and Visio
  • Experience with data analysis using business intelligence tools is an asset
  • Strong written, oral, and interpersonal communication skills
  • Post-secondary education, with a degree in Business or Human Resources, is preferred (equivalent education and experience will be considered)
  • Healthcare experience is an asset

ABOUT US:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.

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