Senior Account Manager

7 days ago

Toronto, Canada CTC Communications Full time
Salary:

COMPANY OVERVIEW

For almost 3 decades, CTC has been creating compelling medical content to effectively communicate with busy HCPs.

CTC is a renowned medical communications agency that specializes in creating compelling medical content with a focus on digital solutions. Our skilled team of medical writers, designers, and digital specialists deliver immersive and impactful experiences through clear narratives, cutting-edge visuals, and interactive elements.

At CTC, we're dedicated to cultivating a dynamic, inclusive, and supportive work environment, even while we operate remote-first. Here, you'll be surrounded by a diverse group of skilled individuals who are committed to lifelong learning, possess sound judgment, and put customer satisfaction at the forefront

 

Our team is made up of driven, transparent, resourceful, and supportive members who are committed to success.

POSITION OVERVIEW

As a Senior Account Manager, you will be accountable primarily for project success and client satisfaction. You will lead project execution as the primary client point of contact and grow and mentor Accounts Associates. Secondarily, you will work with the Account Director to support with business development, proposal/pitch development, lead generation, and nurture ongoing client relationships. You will be strategically minded, a team player, responsive, humble in nature, and have a special passion for client service.

In this role, you will collaborate cross-functionally with project managers and medical leads on a variety of project types across medical education, medical affairs, commercial, and digital. You will prepare for and lead weekly client calls, liaise with and compile updates for the internal project team, and manage complex client discussions when necessary.

Successful applicants will have 3+ years of experience at a medical communications agency in account management.

JOB DUTIES & RESPONSIBILITIES

Project Success (75% of time):

  • Take steps to nurture and grow client relationship within the day-to-day project work. Execute health checks with clients and deliver feedback to the team.
  • Support the Accounts Associates in acting as the primary point of contact for the client, readily available to address any and all questions related the project scope and status.
  • Prepare for and lead weekly client calls to provide status updates and discuss project progress. Send weekly updates to clients to report on action items and project health.
  • Liaise with and compile updates for the internal project team in a timely manner to advance towards project milestones.
  • Manage complex client discussions, such as scope changes, at the project-level as they arise autonomously with support from the Account Director when needed.
  • Deliver timely feedback to the internal team on client satisfaction and updates.

Account Strategy (15% of time):

  • Grasp fundamentals and the importance of long-term relationship building with clients and mentors others to do the same.
  • Actively participate in relationship building efforts with existing clients on all accounts they manage.
  • Support Account Director in information gathering and synthesis to support future business within existing accounts.
  • Support Account Director with yearly account strategy planning, taking initiative and ownership where possible.

Business Development & Sales (10% of time):

  • Stay up to date and in tune with industry updates and advancements, providing intelligence to Account Directors in pursuit of new business leads.
  • Maintain strong knowledge of CTCs current offerings and ability to speak to key capabilities and project types (scopes, timelines, stakeholders and appropriate application).
  • Active participation in sales calls and outreach for learning, observation, note-taking and pitch development.
  • Support in development of pitch presentations with input and clear direction from the Account Director.
  • Perform first pass at solutioning with critical thinking and minimal guidance. Solid knowledge of pricing strategy and elements for inclusion.

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:

  • 3+ years of experience at a medical communications agency as an Account Manager, Account Executive or similar.
  • Passion for client service and ability to approach situations with confidence and client satisfaction at the forefront.
  • A positive, supportive attitude and a demonstrated desire to go the extra mile for clients and the team internally.
  • A clear and direct communication style with both clients, and the internal team, leading with helpfulness and transparency.
  • An ability and desire to take true ownership and responsibility for client relationships and success of projects.
  • A desire to lead and mentor junior team members with enthusiasm, leaning on your industry experience
  • Knowledge of project management basics and a sense of urgency to deliver quality projects on time and within scope.
  • Interest in business development, lead generation, and sales. Strong desire and motivation to grow within the company.
  • Strong verbal and written communication skills
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

ABOUT THE ROLE:

  • Full-time, remote-first.
  • Access to shared co-working spaces across Canada.
  • Health and dental benefits from day 1, access to home office set up stipend, along with other exciting perks.
  • Be part of a dynamic team that fosters innovation and collaboration within a rapidly growing organization.
  • Possibility to function as a people manager within your role depending on interest, expertise and availability.

At CTC, we're dedicated to creating a workplace where every team member feels valued, heard, and included. We firmly believe that embracing diversity and inclusion is the key to success. We warmly welcome applications from Indigenous individuals, individuals of various racial backgrounds, those with disabilities, members of gender and sexually diverse communities, and individuals with intersectional identities.

If you require any accommodations, please email: careers@ctccomm.com


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