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Guest Services Supervisor
2 months ago
Why Us
Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort is a very unique opportunity to be in the heart of wine country. Where else in Canada can you find a resort with a golf course, two pools, beachfront water sports, onsite winery and a first nations cultural center all in one place? All this in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries and Canada’s warmest lake.
Resorts, like Spirit Ridge, are a great place to work in the hospitality industry. Whether here for work, business, weddings or a getaway, our guests arrive at the resort genuinely excited to be here and to experience a part of Canada they have never been to before. Employees, who are flexible, have fun at work and a can-do attitude thrive in resorts like ours where they play such an integral role in delivering a unique guest experience. For those looking to start their careers, Spirit Ridge offers a wide variety of advancement opportunities to those who can show us they got what it takes to care for our guests and team members alike.
The Guest Services Supervisor is a great position for a person wanting to begin a career in leadership of a hotel's rooms division. The Relief Guest Services Supervisor is responsible for creating an iconic guest experience with helpful and welcoming service while creating the first and last impression for our guests. The position has a mix of Guest Service Agent, and Duty Manager shifts based on business levels. As a Guest Services Agent this position is responsible for guest arrival and departure experience, processing payments and communicating information to our guests. As a Duty Manager this position is responsible for providing team support and coaching to Guest Service Agents, maintaining front office standards and completing guest transactions to ensure guest satisfaction is met and exceeded. Relief Guest Services Supervisors are expected to know resort amenities and interact with guests at every opportunity.
Relief Guest Services Supervisors will have previous front office experience as well as the ability to communicate effectively both written and verbally and must be computer literate. Experience working with Opera is a definite advantage. The Relief Guest Services Supervisor is part of the hotel’s emergency response team so the ability to handle high pressure situations is an important asset for this role.
Our Perks:
Resort discounts for Food and Beverage, Spa and at the Cultural Center
Growth and development opportunities, both personal and professional
Subsidized onsite staff accommodations
Hyatt Destinations membership providing you with discounted room rates and food and beverage discounts at any of Hyatt’s chain of hotels
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Source: Hospitality Online
