Customer service supervisor
2 months ago
Do you care about the well-being of your employees and enjoy making a difference in a company?
Are you perfectly bilingual (English and French) and want to work in the north of Montreal?
We have a management position for you
We are looking for someone with over 5 years of experience managing a customer service department and a strong interest in the distribution and plumbing industry.
In this role, you will be responsible for standardizing the customer contact center across Canada and the United States. With a team spanning from Montreal to Toronto and across the United States, you will be tasked with standardizing customer service practices and processes across the country.
As the manager of the customer contact center, you will have a managerial role but also a hands-on role, meaning you will be required to answer customer inquiries by phone if call volume is too high."
Advantages
-Working for a company that operates across Canada and the United States
-Having the opportunity to advance within the company and be part of its organic growth
-Receiving a competitive salary ranging from 75 to 85k per year that provides salary security
-Daytime and weekday schedule
-Opportunity for hybrid work after 3 months
Responsibilities
Lead a vibrant team of representatives, spread across multiple cities, by orchestrating their training, assigning responsibilities, managing schedules and leave, and taking disciplinary action if necessary to maintain a level of excellence.
Passionately explore purchasing trends to offer innovative solutions, thus propelling continuous service improvement.
Develop and implement robust procedures to ensure seamless, professional, and impactful customer service.
Ensure absolute customer satisfaction by instantly, reliably, and accurately responding to all their requests via email or phone, whether regarding orders, product information, availability, features, pricing, warranty, etc.
Convincingly guide customers towards the most suitable solutions, dynamically utilizing a variety of available tools such as computer systems, catalogs, website, etc.
Confidently suggest appropriate spare parts or innovative alternatives, thus demonstrating total commitment to customer satisfaction.
Closely supervise the order production, shipping, and billing process, and personally ensure confirmation of their receipt by customers.
Direct customers with determination to the technical service for all their technical questions, exhibiting flawless expertise.
Provide strong and dedicated support to representatives and sales agents, assisting them in managing products, stocks, delivery times, CRM data, customer reports, and package tracking.
Collaborate closely and harmoniously with other departments and colleagues, while energetically and efficiently executing a multitude of related tasks.
Qualifications
High School Diploma (H.S.D.) or equivalent
Minimum of 5 years of experience in managing customer service teams
Previous experience standardizing and streamlining processes
Interest in the plumbing industry and manufacturing environment
Summary
Position: Customer Service Supervisor
Location: Ahuntsic - North of Montreal (Sauvé Metro)
Salary: $75k to $85k
Schedule: Monday to Friday, 8:30 am to 5:00 pm
If you are interested in this position, please send your resume to karell.fucile@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
We have other current jobs related to this field that you can find below
-
Customer Service Representative
7 days ago
Montréal, Canada Randstad Canada Remote Work Freelance Full timeThe successful candidate will have admirable communication & time management skills and the desire to work in a fast-paced, ever-changing and hectic environment. Are you tech-savvy?ï· Can you stay calm under pressure?ï· Are you an excellent communicator and self-sufficient?ï· Are you looking for a stable, fun fulfilling job?A customer service...
-
Customer Service Coordinator
7 days ago
Montréal, Canada Randstad Canada Remote Work Freelance Full timeOur client, a leader in the automotive industry, is seeking a dedicated and organized Customer Service Coordinator to join their dynamic team. This is a fantastic opportunity to work with a company renowned for its rapid growth and commitment to excellence. The role involves managing service calls, coordinating technician schedules, and ensuring seamless...
-
Customer Service Representative
1 month ago
Montréal, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, youâre bringing this purpose to life alongside a passionate community of experts.  Feel empowered to learn and grow while being valued for who you areâ here, diversity is a...
-
Customer Service Representative
4 weeks ago
Montréal, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, youâre bringing this purpose to life alongside a passionate community of experts.  Feel empowered to learn and grow while being valued for who you areâ here, diversity is a...
-
Customer Service and After Sales Support Agent
1 month ago
Montréal, Canada Randstad Canada Remote Work Freelance Full timeOur client, a leader in the automotive industry, is seeking a dynamic and experienced Customer Service and After Sales Support Agent to join their team. This is an opportunity to be part of a renowned company known for its innovation and excellence. The role involves providing professional assistance to clients in resolving technical issues related to their...
-
Customer Service and After Sales Support Agent
4 weeks ago
Montréal, Canada Randstad Canada Remote Work Freelance Full timeOur client, a leader in the automotive industry, is seeking a dynamic and experienced Customer Service and After Sales Support Agent to join their team. This is an opportunity to be part of a renowned company known for its innovation and excellence. The role involves providing professional assistance to clients in resolving technical issues related to their...
-
Customer Service Representative
7 days ago
MONTRÃAL, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the Opportunity?The Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides...
-
Bilingual Customer Relations Specialist
4 weeks ago
Montréal, Canada Randstad Canada Full timeWelcome to the frontline of exceptional service! Are you ready to turn your passion for helping others into a rewarding career opportunity?Are you ready to take your customer service skills to the next level while enjoying the flexibility of working from home? Look no further!! As a Bilingual Customer Service Specialist, you'll have the chance to work from...
-
Montréal, Canada Randstad Canada Remote Work Freelance Full timeWe are seeking a dedicated and adaptable individual to join our team as a Customer Experience Specialist specializing in online chat, email, and phone support for the fashion industry. In this role, you will be responsible for delivering exceptional customer service to our clients through various channels, including online chat, email, and phone calls. The...
-
Customer Experience Specialist and Online Chat
1 month ago
Montréal, Canada Randstad Canada Remote Work Freelance Full timeWe are seeking a dedicated and adaptable individual to join our team as a Customer Experience Specialist specializing in online chat, email, and phone support for the fashion industry. In this role, you will be responsible for delivering exceptional customer service to our clients through various channels, including online chat, email, and phone calls. The...
-
Customer Experience Specialist and Online Chat
4 weeks ago
Montréal, Canada Randstad Canada Remote Work Freelance Full timeWe are seeking a dedicated and adaptable individual to join our team as a Customer Experience Specialist specializing in online chat, email, and phone support for the fashion industry. In this role, you will be responsible for delivering exceptional customer service to our clients through various channels, including online chat, email, and phone calls. The...
-
Bilingual Customer Relations Specialist-Hybrid
2 months ago
Montréal, Canada Randstad Canada Full timeCalling all Bilingual Customer Relations Specialists in Montreal !We are seeking a dedicated individuals to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid /Remote position and the salary is $49,190 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be...
-
Bilingual Customer Relations Specialist-Hybrid
4 weeks ago
Montréal, Canada Randstad Canada Full timeCalling all Bilingual Customer Relations Specialists in Montreal !We are seeking a dedicated individuals to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid /Remote position and the salary is $49,190 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be...
-
Bilingual Customer Relations Specialist-Hybrid
2 weeks ago
Montréal, Canada Randstad Canada Full timeWe are seeking a dedicated individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid position and the salary is $49,190 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental in providing respectful, accurate, and timely responses to incoming...
-
Bilingual Customer Relations Specialist
4 weeks ago
Montréal, Canada Randstad Canada Full timeWe are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...
-
Bilingual Customer Relations Specialist
1 month ago
Montréal, Canada Randstad Canada Full timeWe are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...
-
Montréal, Canada Randstad Canada Full timeEmbrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown Montreal office for one day.We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to...
-
Montréal, Canada Randstad Canada Full timeEmbrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown Montreal office for one day.We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to...
-
Bilingual Support Agent
2 months ago
Montréal, Canada Randstad Canada Remote Work Freelance Full timeAre you an customer service professional with a few years of experience providing excellent support to clients? Do you have experience building relationships as well as a comfort navigating various internal software? Would you like an opportunity to further develop your skills within an industry leading environment? If so, we have an excellent opportunity...
-
Bilingual Support Agent
4 weeks ago
Montréal, Canada Randstad Canada Remote Work Freelance Full timeAre you an customer service professional with a few years of experience providing excellent support to clients? Do you have experience building relationships as well as a comfort navigating various internal software? Would you like an opportunity to further develop your skills within an industry leading environment? If so, we have an excellent opportunity...
