Program Support Clerk

4 weeks ago


St Catharines, Canada Ontario Ministry of Transportation Full time
Effective January 1st, 2024 the salary range for this position is $26.92 to $31.31 per hour in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.

Do you have the customer service skills needed to deal with a variety of Ministry stakeholders? Do you have excellent organizational and computer skills? If so, please consider joining the Commercial Safety and Compliance Branch within the Ministry of Transportation in this dynamic role.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?Working within the various offices including Oversize/Overweight, Motor Vehicle Inspection Station, Mandatory Vehicle Branding and Commercial Vehicle Operator's Registration Units, you will:
• apply your detail oriented nature to the work that you do
• be flexible and adaptable in order to switch between offices as required
• provide peak period support in processing applications and permits in each of the units as needed
• provide support to the revenue collection by validating and depositing fees received, and
• provide various secretarial, clerical and reception support.

How do I qualify?Office Knowledge and Skills• you have knowledge of administrative procedures and policies
• you have knowledge of financial/accounting policies and procedures
• you have the ability to interpret and apply legislation, policies and procedures

Customer Service, Interpersonal and Communication Skills• you have demonstrated interpersonal, communication and customer service skills and tact to interact with internal and external clients, to receive and respond to general enquiries, receive visitors and redirect enquiries

Analytical, Evaluation and Problem Solving Skills• you have analytical, evaluation and problem solving skills to review, prioritize and process permits and applications and to find and resolve discrepancies

Organizational Skills• you have organizational skills to compile information, create and maintain filling systems and to respond to new tasks

Computer Skills• you have knowledge and abilities with both desktop and mainframe to work with databases, complete data entry, search and retrieve information, prepare standard forms and correspondence


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