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Manager, Franchise Performance, Popeyes Louisiana Kitchen
3 months ago
About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Our Opportunity:
Popeyes® is looking for a Manager, Franchise Performance to join our team based in the Greater Toronto Area with coverage of the GTA through the Ottawa Region. Reporting to the Franchise Business Partner, the Manager, Franchise Performance (MFP) is a key partner and consultant for our Restaurants. The MFP reviews and analyzes Restaurant operating, financial, and business information and works collaboratively with Owners and Managers to improve overall results in these areas while ensuring Restaurants meet business and operating standards and guidelines. The MFP is the primary communication link between Popeyes® and the Restaurant Owners and Managers within his/her district.
Responsibilities:
- Responsible for partnering with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience.
- Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence.
- Responsible for driving improvement in operations metrics (including Service (SOS) and Overall Guest Satisfaction (OSAT)) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience.
- Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance.
- Conduct operations performance reviews to diagnose operational issues, identify areas of opportunity in the restaurant and create a detailed action plan for improvement in operations metrics and guest experience, alongside franchise groups' personnel.
Essential Duties:
- Consult with, advise, and provide support to franchisees regarding restaurant operations for long-term improvement, and support in the immediate term.
- Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance.
- Discuss data-driven, long-term goals with franchisee teams and above restaurant leaders about operational and service needs, and strategies to achieve results.
- Create, get buy-in for, and implement root-cause action plans to correct critical brand standards or food safety issues.
- Help analyze and speak to franchisee results and operational drivers/metrics.
Skills & Requirements:
- Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
- Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
- 3+ years of multi-franchise operations experience.
- Bachelor's degree in business or related field required.
- 5+ years of operations experience in QSR, retail, food & beverage, or similar industry.
- Strength in building and developing relationships with clients, colleagues, business partners.
- Skilled in root-cause problem solving methodologies.
- Willingness to travel within the region and flexibility with schedule to accommodate operational needs which may include evenings and weekends
- Ability to present operational information both orally and written (PowerPoint)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook
- Valid driver's license and driving record within provincial guidelines.
Benefits:
- Pension matching
- Hybrid
- Health benefits (medical, dental)
- Short- and long-term disability
- Comprehensive global paid parental leave
- Telehealth
- Employee Assistance Program
- Discounted Gym Memberships
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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