Field Technology Manager
4 months ago
**About Restaurant Brands International**:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.
**Our Opportunity**:
The
**Field Technology Manager**, is accountable for supporting, implementing, and communicating technology initiatives with our Franchise and company field teams. This role will be integral to the transformation of technology for Popeyes Louisiana Kitchen.
To be successful it will be necessary to partner with the Popeye's Technology Team, vendors, suppliers, franchisees, and other field employees to ensure coordination across new projects/programs, support escalations, and other field technology related deployments.
Interpersonal and Vendor Management skills are an absolute must-have.
**Responsibilities include, but are not limited to**:
- Building strong, trusting, relationships with Franchisees, field support leaders, vendors, and internal RBI employees.
- Supporting communication, planning, and implementation of new technology projects.
- Managing technology support escalations by engaging appropriate support partners and building action plans for remediation.
- Tracking and identifying support related trends in PLK Technology.
- Acting as liaison between the franchise and field communities and supporting corporate teams.
- Acting as liaison between the franchise and field communities and technology vendors.
- Redefining existing field technology support structure.
- Ensuring all technology communications are executed at the appropriate time, with the proper cadence, and include information necessary for training, support, and deployment.
- Ensure projects are completed on time and within scope.
- Be located in or near the Toronto, Ontario area
- Have 3+ years of overall experience in restaurant operations and high level understanding of restaurant systems and technology.
- Have current, working knowledge of the foodservice industry and current challenges
- Have experience working with Restaurant Technology platforms such as POS, Labor Scheduling Tools, and Back of House
- Experience delivering or supporting POS and Back of House solutions to support restaurant operations is required.
- Have a relentless drive to innovate
- Always operate with a sense of urgency
- Have excellent written and verbal communication
- Be detail-orientated and extremely hands-on
- Have a high comfort level of navigating emerging channels both within and outside of the technology space to identify how to improve our crew and customer experiences.
- Dream Big - Life is too short for small dreams.
- Diversity - A wide range of voices and perspectives makes us stronger.
- Ownership - You value things more when you own them.
- Creative innovation - Find ways to do things differently to make them better.
- Meritocracy - Your growth is based entirely on what you do and how you do it.
- Authenticity - Be a hard working, good person.
- Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request._
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