Sales Support Associate II

5 months ago

Montreal, Canada Tapestry Full time

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct 
attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers 
through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective 
work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. 
Sample of tasks required of role:
CASH WRAP: 
 Greeting the customer with a smile and with eye contact and offering your name
 Interact genuinely and naturally with the customer 
 Read cues and determine customers’ needs 
 Conduct email/name capture, where permitted by law
 Maintain accuracy when operating POS
 Maintain cash wrap organization and cleanliness 
 Suggest multiple add‐ons and sell gift cards 
 Maintain cash and POS media accurately and in compliance with Coach policy 
 Create lasting impression by genuinely thanking customer and provide reason to return 
 Represent Coach brand appropriately
STOCKROOM / WAREHOUSE: 
 Receive shipment and transfers 
 Notify Store Management when new product arrives 
 Scan cartons/transfers, verifying store information is correct 
 Communicate all discrepancies to Store Management 
 Process shipment/transfers according to Coach standards and timeframes
 Organize and clean stock room daily; to include offsite / remote warehouse as applicable
 Shift/organize product in the stockroom; react to sell through and make room for new product 
 Manage stock levels/product ownership in back-of-house and sales floor
 Prepare and conduct regular cycle counts, as directed
 Participate in store physical inventory counts, as scheduled
 Maintain Company Loss Prevention standards 
SALES FLOOR:
 Regularly analyze sales floor to assess replenishment needs 
 Replenish sales floor/assigned zone 
 React to sell through and execute visual merchandising needs. 
 Support sales floor activities, as directed
 Effectively communicate information pertaining to price points, features/benefits, color and stock 
availability to multiple customers 
 Respond to customer requests confidently; partner with sales team or Store Management, when needed
 Upkeep housekeeping standards 
Competencies required:
 Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top 
performers. Very bottom line oriented. Steadfastly pushes self and others for results.
 Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external 
customers. Gets first hand customer information and uses it for improvements in products and services. 
Acts with customers in mind. Establishes and maintains effective relationships with customers and gains 
their trust and respect. 
 Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously 
unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
 Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the 
organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can 
diffuse even high tension situations comfortably. 
 Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to 
change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find 
solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of 
anything. 
 Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything 
before finishing, especially in the face of resistance or setbacks. 
 Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act 
without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish 
things before moving on. Can comfortably handle risk and uncertainty. 
Additional Requirements 
Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury 
retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. 
Education: High school diploma or equivalent; college degree preferred. 
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, 
Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. 
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to 
maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to 
frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process 
product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible 
schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the 
day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive 
list of all performance requirements. 
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we 
pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, 
promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s 
qualifications as they relate to the requirements of the position under consideration. These decisions are made 
without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, 
creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, 
or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com

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