Bilingual Sales Support Associate

2 days ago


Montreal, Quebec, Canada Otis College of Art and Design Full time

Role Summary

Otis is seeking a highly motivated Sales Support Associate to contribute to the efficient day-to-day operations of the Sales Center of Expertise (COE) and support the work of our service sales representatives and mechanics at our local branches.

This is a great opportunity to enter the sales function and develop product and industry knowledge.

Key Responsibilities

  • Generate and manage proposals for field mechanics, sales representatives, maintenance supervisors, and customers
  • Contribute to the accuracy of the sales system (CRM) by updating customer information, removing duplicate proposals, and updating outdated proposals
  • Collaborate with the sales team to update documents and overall processes
  • Support new employees (mechanics, supervisors, sales representatives) to better understand the Service Sales Associate (SSA) program through training and orientation sessions
  • Ensure all customer inquiries are addressed in a timely manner
  • This position is 100% remote

Requirements

  • Minimum of 2 years of relevant experience, preferably in sales or customer service
  • Excellent written and verbal communication in both English and French
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Strong customer service skills
  • Excellent organizational skills
  • Ability to meet tight deadlines and work well under pressure
  • CRM experience preferred
  • Otis proposal experience and elevator industry knowledge are preferred, but not required

Education/Certifications

  • Bachelor's degree preferred


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