Bilingual Sales Support Associate
2 days ago
Role Summary
Otis is seeking a highly motivated Sales Support Associate to contribute to the efficient day-to-day operations of the Sales Center of Expertise (COE) and support the work of our service sales representatives and mechanics at our local branches.
This is a great opportunity to enter the sales function and develop product and industry knowledge.
Key Responsibilities
- Generate and manage proposals for field mechanics, sales representatives, maintenance supervisors, and customers
- Contribute to the accuracy of the sales system (CRM) by updating customer information, removing duplicate proposals, and updating outdated proposals
- Collaborate with the sales team to update documents and overall processes
- Support new employees (mechanics, supervisors, sales representatives) to better understand the Service Sales Associate (SSA) program through training and orientation sessions
- Ensure all customer inquiries are addressed in a timely manner
- This position is 100% remote
Requirements
- Minimum of 2 years of relevant experience, preferably in sales or customer service
- Excellent written and verbal communication in both English and French
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Strong customer service skills
- Excellent organizational skills
- Ability to meet tight deadlines and work well under pressure
- CRM experience preferred
- Otis proposal experience and elevator industry knowledge are preferred, but not required
Education/Certifications
- Bachelor's degree preferred
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