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Coordinator, Rapid Response Sales Support

3 months ago

Saint John, Canada Wyndham Hotel Group Full time
Wyndham Hotels & Resorts is now seeking a Coordinator, Rapid Response Sales Support to join our team in Saint John , New Brunswick .

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you

The Role

The Rapid Response Sales Support Coordinator will provide crucial assistance to Wyndham's sales team and customers, helping enable revenue growth while gaining exposure across all aspects of the end-to-end sales process. Primary responsibilities include supporting sellers by handling activities across the sales process as well as across multiple opportunities. Sales Coordinators support existing customers by addressing inbound requests by processing bookings. The ideal candidate is highly motivated by team success, and collaborates effectively with customers, hotels, vendors and internal teams to help drive new sales for Wyndham.

What you'll do

Specialists core job functions will include:

  • Receiving inbound requests from sellers and clients via email/phone
  • Sending email via Salesforce and Outlook to sellers, clients and hotels
  • Processing of urgent incoming opportunities and completing bookings within strict service levels (1-4 hours)
  • Sourcing hotel locations for Extended Stay or Project requests
  • Completing modifications to or cancelling of bookings
  • Using multiple reservation systems (CR/PMS) to move check out dates or make other modifications
  • Engaging with hotels to push reservations through on sold out properties
  • Ensuring IATA and Corporate IDs are attached to all reservations required
  • Creating and running reports for investigating bookings to ensure accuracy of all data
  • Collaborating with Wyndham Commissions team for account consolidation
  • Complete folio retrieval for all bookings in all systems
  • Develop streamline process for folio retrieval when unable to pull folios
  • Completing additional administrative functions as required by GSO Team or Account
  • Coordinator will become subject matter experts in their segments
  • Coordinator will be required to assist with other accounts or in alternate segments when needed
  • Flexible scheduling and working evenings and weekends will be required - potential for rotating schedule or on call work based on needs of business
  • Coordinator will also be expected to resolve within reason basic customer services related issues surfaced by key accounts


You'll be successful if you have

  • Ability to work through company provided training and self-paced training
  • Ability to multi-task
  • Excellent verbal and written communication skills
  • Computer proficiency
  • Knowledge of travel industry is a plus


Required Qualifications/Experience

  • Education: High School Diploma
  • Practical knowledge of Microsoft Office Suite, Microsoft Tools.
  • Knowledge of Salesforce, Sabre, Synxis, and Opera is an asset
  • Web Browser Usage (ex. Microsoft Edge, Chrome),
  • One year of sales experience, preferably in the hospitality industry.


COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John , 180 Crown Street , Saint John , New Brunswick NA
Employment Status: Full-time