Bilingual Total Rewards Analyst

3 weeks ago

Montreal, Canada McCarthy Tetrault Full time

At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

Bilingualism is required as this is a collaborative role at the national level and the candidate will be handling and following up on various requests from clients and third parties who only understand and communicate in English. This position also requires the candidate to be able to interact seamlessly with colleagues in our offices across Canada, where English is the predominant language. As we estimate that more than 60% of the work required for this position must be performed in English, and in order to ensure that the employee in this position can perform their duties autonomously and effectively, candidates for this position must be able to communicate appropriately in French and English both orally and in writing.


This position is based out of Montreal. McCarthy Tétrault employees benefit from a hybrid work environment.


As a Bilingual Total Rewards Analyst, you will be:

  • Monitoring and owning the Service Now ticket system and the HR Services email inbox and answering inquiries while coordinating with the colleagues withing the HR Department.
  • Follow up on more complex questions and requests related to the various programs offered by the firm. If necessary, contact the member of the firm directly or liaise with the supplier or insurer concerned to ensure resolution of the problem and inform the member of the firm subsequently.
  • Create and maintain scripts for the Service Now ticket system and the HR Services mailbox.
  • Verify the accuracy of supplier invoices for group insurance coverage. Coordinate group insurance invoicing within prescribed deadlines and reconcile with payroll and accounting entries, particularly for taxable benefits.
  • Perform bi-weekly and monthly data validation between the insurer and the payroll system and partner's distribution to ensure accuracy.
  • When necessary, work closely with team members to make necessary changes to the system and to our suppliers.
  • Ensure the accessibility and accuracy of benefits information in documentation provided to firm members (espresso and official documents).
  • Focusing on continuous innovation; utilizing analytical tools to provide data driven insights and providing recommendations to management team regarding procedural enhancements.
  • Support the center of expertise team members for all benefits-related requests from all firm members, as well as retirees;
  • Provide support to firm members regarding the interpretation and execution of policies and procedures related to total rewards programs;
  • Participate in the optimization and documentation of payroll and benefits processes and generate new ideas for improving processes, procedures, and tools;
  • Prepare and analyze monthly and quarterly data used for the total rewards expertise center statistics and, based on these results, suggest improvements to existing processes and programs;
  • Support the Manager, Total Rewards, in daily activities and annual processes related to insurance, retirement plans, and all other benefits;
  • Support the members of the expertise center for any other requests or projects of the expertise center.

As our ideal candidate, you will distinguish yourself by the following profile:

  • Bachelor's degree in administration or human resources.
  • Two years of experience in a similar role related to HR analysis and benefits.
  • Proficiency in Microsoft Office software, specifically Excel at an intermediate/advanced level (functions such as VLOOKUP, PowerPivot, etc.).
  • Knowledge of Canadian laws, regulations, and programs related to benefits (asset).
  • Data presentation and data validation between multiple data sets.
  • Excellent organizational skills, priority management, and a sense of urgency.
  • Thoroughness, precision, analytical and synthetic mindset and ability to optimize processes.
  • Strong interpersonal skills as well as oral and written communication skills at all levels of the organization.
  • Ability to work independently and manage multiple files simultaneously, while demonstrating great flexibility and adaptability to changes in a fast-paced work environment.
  • Teamwork skills.
  • Discretion and confidentiality.
  • Bilingualism (English and French), both spoken and written.

As a member of the McCarthy team, you will have access to:

  • Outstanding benefits from day one, including insurance premiums paid by the Firm.
  • Competitive compensation including paid overtime.
  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
  • Strong community involvement and a commitment to equity, diversity and inclusion.
  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.

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