IT Help Desk Technician
Found in: beBee S CA - 3 weeks ago
Under the direction of the Manager, Infrastructure & Client Services, the IT Help Desk Technician (Student) assists the IT Department including receiving, prioritizing, documenting, and actively resolving end user help requests received through Access IT Help Desk. The IT Help Desk Technician's role is to provide a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
Job RequirementsThis position is eligible for the Canada Summer Jobs grant program. To be eligible, youth must meet the following eligibility requirements:
- be between 15 and 30 years of age at the beginning of the employment period*;
- be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment**; and,
- have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
1. Business or vocational knowledge gained through Community College or University education specializing in Computer Sciences or equivalent experience.
2. Knowledge of basic computer hardware, including desktops, laptops, printers.
3. Knowledge of help desk software.
4. Experience with web applications.
5. Demonstrated interpersonal and communication skills.
6. Ability to absorb and retain information quickly.
7. Ability to present ideas in user-friendly language.
8. Class "G" Driver's Licence in good standing and a reliable vehicle for corporate business.
9. Highly self motivated and directed.
10. Keen attention to detail.
11. Proven analytical and problem-solving abilities.
12. Ability to effectively prioritize and execute tasks in a high-pressure environment.
13. Exceptional customer service orientation.
14. Experience working in a team-oriented, collaborative environment.
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