Customer service representative

4 weeks ago

Candiac, Canada Randstad Canada Full time
Are you passionate about customer service? You are looking for a company where family culture comes first. Are you looking for a hybrid job on the south shore of Montreal? Do you like to be autonomous in your role?

I have the job for you A company in the field of doors and windows is looking for its new customer service representative

Position: Customer Service Representative
Industry: Manufacturing
Salary: $50,000
Condition: Permanent, Monday to Friday daytime schedule
Possibility of teleworking 3-4 days per week following the 3 month training

Advantages
The benefits for this customer service representative role are:

- A salary between $50,000 and more (Based on experience)
- A possibility of teleworking 4 days per week after the 3 month training (face-to-face)
- A weekday, full-time schedule
- 4 weeks of vacation per year + 1 additional after 3 years
- Insurance paid at 70% by the employer
- Contribution to the RRSP

Responsibilities
Responsibilities as after-sales service manager are:

- Analyze and diagnose the problem and submission;
- Prepares after-sales service files for technicians;
- Orders the equipment necessary for after-sales services;
- Ensures the follow-up of files while respecting established processing times;
- Advises customers requiring support on the online platform;
- Identifies repetitive product problems and redirects the information (photos, complaints, etc.) to the technical team

Qualifications
The qualifications are:

- 2 years of experience in customer service or after-sales
- Impeccable French, English is an asset
- The ability to work in a fast-paced environment, multitask
- Have an ability to develop interpersonal relationships and an interest in the manufacturing sector

Summary
Is this position for you?

Send us your updated CV to julien.hemond@randstad.ca or apply here directly

It is a pleasure to meet you:)

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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