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Customer Service Agent-techniseal, Candiac Qc
4 months ago
Job ID: 489538
Techniseal, now a division of Oldcastle® Building Products, is located on the South Shore of Montreal and is an innovative Canadian company originally founded in 1984. We develop, manufacture and distribute a full range of premium quality products for the cleaning and protection of exterior surfaces. World leader in the production of Polymeric Sand and of treatment products for concrete pavers and slabs, Techniseal is active in Canada, the United States and Europe.
**We care about your health and your future**:
- ** Complete group insurance coverage (medical, dental, vision, STD, LTD, etc): premiums paid by Employer (except LTD paid by the employee)**:
- ** Employee and Family Assistance Program (PAEF) + Telemedecine**:
- ** Group RRSP: Matching plan up to a maximum of 5% (as soon as you are hired)**:
- **Personal Leave - three (3) days/year - Product discounts**:
- **Vacation + paid holiday season company closure**:
- ** On-site parking with electric charging stations**
Would you like to work in an organization that puts its employees first, that is committed to supporting you in your professional development? Do you want to pursue your career in a company that continues to grow? This position is for you.
**OPPORTUNITY: CUSTOMER SERVICE AGENT**
Reporting to the Customer Service Supervisor, the person will mainly assume the following tasks:
- Respond to price and inventory availability inquiries
- Request transport/ freight costs
- Correspond daily with customers and company representatives
- Offer the product that best meets our customer's needs
- Order entry in ERP system
- Validate order entry accuracy in relation to purchase order (codes, prices, descriptions)
- Verify agreements for exceptions
- Calculate transport costs based on order
- Ensure inventory availability and location site (sand)
- Transportation/ logistics planning
- Prepare necessary documents for shipment of goods
- Calculate transport rates according to applicable charts
- Track deliveries
- Other related administrative tasks for customer service.
**Skills required**:
Essential - Perfectly bilingual
Essential - Customer service experience, preferably in an industrial environment
Essential - Proficient in Microsoft Office (word/Excel) and Outlook
Essential - High school diploma
Asset - Experience in a large retail and distribution and EDI company
Asset
- Education or experience in Logistics transport
Asset
- Transportation of Dangerous Goods certificate
Asset
- Knowledge of ERP system
**Abilities**:
Good written and grammar skills in both French and English
Customer oriented and great communication skills
Sense of organization and meticulous
Dynamic and Strong team spirit
Organized and good management of priorities
Focused and detailed oriented
**Salary**: 45K-55K
Schedule: 39hrs/wk
Date:
Nov 7, 2023
**Job Segment**:
ERP, Technology
