Documentation Specialist

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, youâre bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you areâ here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. Itâs our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We are looking for a Documentation Consultant to join our growing Human Ressources team for a temporary contract of 1 year.â¯â¯

This newly created role will be responsible for creating, organizing, managing and maintaining our knowledge base and Help Articles (HR processes, procedures and policies) in Workday (our HR system) related to HRdirect (our HR Call Center).

You will make sure that our documents, such as our knowledge base and Help Articles (HR processes, procedures and policies) are accurate, up-to-date and compliant with our internal standards. In this role, you will act as the main point of contact between HRDirect (our HR Call Center) and our HR expertise team for everything related to our Knowledge base and Help Articles.  

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What youâll do here:â¯Â â¯Â 

• Create, review, edit and format documents, such as Knowledge base articles and Help Articles in Workday base on our internal standards.  

• Establish and maintain document control processes, including version control and document tracking to ensure that documents are current, accessible and up to date. 

• Conduct quality reviews and audits of documents in knowledge base and help articles to identify errors, inconsistencies and non-compliance issues and recommend improvements to enhance document quality.  

• Collaborate with HR expertise teams on all aspects related to knowledge base and help articles.  

• Provide training and support to our team and other HR expertise team on Help Articles standards and procedures.  

• Identify opportunities for process improvements, automation and efficiency gains.  

What you bring to the table:â¯Â 

• Diploma of collegial studies or an equivalent level of education in communication or related field

• 3 to 5 years of experience in a similar positionâ¯â¯Â 

• Experience as a documentation specialist a strong asset 

• Outstanding organizational skills

• Excellent communication skills 

• Excellent analytical skills and attention to details

• Demonstrates initiative, good judgment and autonomyâ¯Â 

• Capacity to adapt rapidly in an ever-changing environment

• Knowledge of Workday an asset

• Positive attitude and strong sense of ethicsâ¯â¯Â 

• Bilingualism in French and English required - Need to interact on a regular basis with colleagues across the country

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#LI-hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. Weâll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.