Senior Manager, Relationship Management

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We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end-to-end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.

As a trusted business partner, TD Merchant Solutions offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of Canada's largest retailers.

The Senior Manager, Relationship Management is an important Merchant-centric sales leader role within TD Merchant Solutions.

TD Merchant Solutions is focused on Our Merchant Quest – To double the number of fully franchised Merchant & Business Banking clients at TD – our key business strategy in support of our growth mandate.

As one of our leaders of the TDMS National Accounts team, the Senior Manager Relationship Management will be accountable for managing and acquiring some of our largest client relationships within the TD Merchant Solutions portfolio. The Senior Manager interacts with C level executives in these relationships with a focus on strategy and revenue growth and TD Business Banking for new sales opportunities. The position is focused on profitable growth, client retention and value-add cross-selling to existing customers, contract negotiations and the effective coordination of client implementations for the portfolio of accounts. In addition, the role will be our primary contact for many of our internal Banking Partners (ie. TD Securities, CNA, TDAF, ABL, etc.) to deliver on Our Merchant Quest by growing our pipeline and portfolio of managed merchants, as well as identifying opportunities to fully franchise our existing merchant relationships.

The Senior Manager, Relationship Management will:

• Along with the AVP of Sales & Relationship Management and the Senior Manager of Account Management, will co-lead the TDMS National Accounts team
• Be responsible for building, delivering, leading merchant experience and relationship management initiatives and strategies in support of our retention goals
• Develop strategies and tactics to further deepen our Merchant relationships by leveraging our advice capabilities and industry insights
• Responsible for the formulation of portfolio growth objectives including seeking cross-sell opportunities with existing Merchants to build stronger engagement across the portfolio
• Build and develop meaningful relationships with key Bank Partners to drive purposeful acquisition for TDMS and to fully franchise existing Merchant relationships across the Bank
• Work closely with all stakeholders of the TDMS team (ie. Product & Pricing, Client Delivery, etc.) by providing timely and meaningful insights in support of the overall business strategy while delivering superior merchant experience results
• Lead and support a high-performing diverse team across the country; provide ongoing feedback and performance reviews, coach and develop colleagues and ensure performance management activities are undertaken and completed for all colleagues
• Foster a performance-based culture where priority is placed on building and leveraging our value proposition in all merchant interactions
• Working with our Credit and Risk Partners, to effectively monitor and maintain our risk exposure across our Merchant portfolio
• Superior communication skills to create and coordinate communications for audiences at multiple levels from frontline colleagues to senior executives.

Key Attributes:

• Strategic and long-term mindset – having a compelling vision and engaging others in achieving it, providing thought leadership, and constantly striving to find new ways to do things better
• Strong leadership level communication skills and organizational awareness with the ability to engage the organization to get things done, influence and align senior executives, deal with complex change, build relationships, manage and resolve conflict, work effectively in teams, align technology and vendors to achieve desired outcomes, and enhance TD's brand
• Ability to navigate in a space that is not well defined and ambiguous
• Skillful communication (written and verbal), negotiation, and partnership skills to balance stakeholder input while remaining objective and resilient to reach the right outcomes
• Change leadership experience embracing what needs to change, advocating this across the business, influencing and executing successful change management
• Strong business acumen with proven relationship management experience and highly motivated to achieve results
• Strong analytical and organizational skills with the capacity to work in a fast-paced environment, manage multiple deadlines and priorities, and identify/assess risks and issues
• Previous experience working in Merchant Solutions, Business Banking and/or Payments would be beneficial
• Prior People Management experience leading sales or relationship/ account management teams

Other:

• Position will require travel across Canada to support the team, our Merchants & our TD Partners
• Post-secondary education is preferred
• Bilingual (French) is an asset
• Location: Toronto is preferred
• Primarily Offsite but flexibility required to come to office as necessary to accomplish business objectives

#LI-Commercial

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you

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