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Client Services Represenative

2 months ago

Fredericton, Canada University of New Brunswick Full time

Closing Date: October 4, 2024 at 4:00 PM


College of Extended Learning
The College of Extended Learning (CEL) is the primary lifelong learning outreach vehicle for the University and carries critical community-building and revenue-generation functions. CEL is an educational entrepreneurial unit of UNB that contributes to the economic, social, and cultural life of the province by providing educational programs and services to a wide spectrum of learners within New Brunswick and beyond its borders. Four programming units and three core services units comprise CEL.

WHAT WE OFFER


Full-time | 1 Year Term | Fredericton | Hybrid

UNB is committed to ensuring employees can maintain a healthy work-life balance.

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Salary Range: $22.68 - 26.33 per hour

YOUR FOCUS
Reporting to the Supervisor of Client Services, the Secretary PL4 (Client Services Representative) acts as the first point of contact for clients and other members of the public and University community for CEL. The primary responsibility of the position is to provide clients with accurate information, registration, and fee payment services for the wide variety of programs and courses offered. On a weekly basis, the incumbent handles hundreds of client interactions (providing information, course registration and fee payments) in person, by phone and electronically.

  • Provide customer service to students and other members of the public and university community by telephone, e-mail, and at the reception counter in a professional, courteous, and confidential manner.
  • Provide personalized, timely, and accurate responses on a wide variety of programs and course offerings.
  • Carry out financial transactions, such as payment of fees, with a high degree of accuracy and responsibility.
  • Reconcile payments daily and/or student balances.
  • Provide accurate data input to the student systems for registration and record updates.
  • Carry out regular filing duties for college filing system.
  • Provide administrative support services for CEL staff as required and approved by supervisor.
  • Operate all standard office equipment.
  • Perform other related duties as required.

WHAT YOU BRING

  • Post Secondary Education in Business Administration or a related field.
  • A minimum of three (3) years of experience in Client Services or a related field.
  • An equivalent combination of training and experience will be considered.

Additional Strengths

  • A University Degree in Business Administration or a related field is considered a strong asset.
  • Experience with Colleague platform would be an asset.
  • Knowledge of accounting principles is considered an asset.
  • Experience with Microsoft Office Suite (Excel, Word).
  • Excellent interpersonal skills demonstrating discretion.
  • Ability to navigate situations with tact and diplomacy.
  • Strong communication skills both oral and written.
  • Demonstrated strong customer service skills and orientation.
  • Excellent organizational skills.
  • Ability to handle multiple tasks at once.
  • Ability to work independently as well as part of a team.
  • Bilingual English and French would be considered an asset.

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

SECRETARIES, ACCOUNTANTS, LIBRARY ASSISTANTS AND CLERKS (SALAC)

This position is part of the UNIFOR, Local 4504 employee group and falls under the SALAC Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.