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Bilingual Collections Agent

3 months ago

Markham, Canada Randstad Canada Remote Work Freelance Full time
Are you bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have excellent customer service skills? If so, this would be a great opportunity for you

Our client, a top 5 bank, is looking for a Bilingual Collections Agent for a 12 month contract in Markham or Saint John NB. This is a hybrid role must go onsite 2 days per week on Mondays and Wednesday. There is a high possibility of conversion to full time opportunity.

Pay rate: $22.00 / Hour
Working hours: Must work Monday, Tuesday, Wednesday, can choose between either Thursday or Friday, and must work Saturdays.
Shifts could vary between the hours of 11-11 ATL (10-10 EST)

Advantages
- Gain experience within a top 5 bank
- Potential for conversion
- Earn a competitive rate within the industry
- Hybrid role
- Long term project

Responsibilities
As a Bilingual Collections Agent, your duties will include but not limited to:
- Answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team.
- Calls often require the ability to troubleshoot by evaluating payment history and reviewing online invoices.
- Processes all payments, refunds and collections for Insurance. Delinquency and Collections processes include creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments.
- Refunds or credits to clients may be system issued or by cheque.
- Transnational work is typically distributed via email or shared folders.

Qualifications
MUST HAVE:
- Able to communicate with clients (written and verbal communication skills)
- Attention to detail â verifying amounts for clients
- Flexible â open to change
- Able to handle difficult conversations
- Time management
- 1+ years relevant experience

NICE TO HAVE:
- Bilingual â fluent French â (reading/writing/verbal)
- Computer literacy skills
- Phone experience â in any industry preferred
- Customer service experience â preferred
- financial industry experience

Summary
Interested in the Bilingual Collections Agent role in Markham or Saint John NB? Apply online today
Candidates moving to the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.