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Account Management Coordinator

2 months ago

Winnipeg, Canada Richardson Full time

At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada's Best Managed Companies with over 3,000 employees across Canada, the U.S., the U.K., and Europe. At Richardson, we are committed to enhancing our facilities and services and investing in our people and our communities.

Working with Richardson opens the door to a world of possibility. We currently have an opportunity for an Account Management Coordinator to join our team at Richardson's head office in Winnipeg, MB. As an Account Management Coordinator, you will be the first point of contact for major key accounts. This includes order processing, working with operations and logistics teams, and clearly communicating via phone and email.

Responsibilities:

  • Act as a liaison between the customer and our plant facilities or sales teams
  • Monitor and enter incoming sales orders
  • Create invoices and other documentation based on sales orders
  • Respond to customer requests for various documentation
  • Oversee and resolve complex order issues
  • Handle various customer service complaints
  • Prepare & analyze metrics such as on-time delivery and order/product changes

Qualifications:

Required

  • 2 years' customer service experience in an office environment
  • Strong computer skills in MS Word and Excel, large databases, and data entry
  • A customer service focus and ability to build relationships
  • Strong communication, organizational, analytical, and problem solving skills
  • Ability to prioritize multiple tasks and meet deadlines in a fast paced environment
  • Strong numbers orientation and attention to detail
  • Self-starter; ability to work independently while contributing to team goals

Asset

  • Degree or diploma in Business
  • Understanding of shipments and associated documentation
  • Experience in the agricultural industry
  • Bilingual in French (written and oral) is considered an asset

Richardson International provides an excellent compensation package consisting of competitive salary, pension, a flexible benefits plan and training and career development opportunities.

Interested candidates should click the Apply icon to apply online by August 6, 2024.

Richardson International values diversity in the workplace. Women, Indigenous Peoples, Visible Minorities, and persons with disabilities are encouraged to apply and self-identify.

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