Maintenance Manager

4 weeks ago

Laval, Canada Residence Inn Laval par Marriott Full time

Manage preventative maintenance, repairs (regular or urgent) for Hotel Residence Inn Laval

Prepare, execute and schedule preventative maintenance and site inspections as they relate to maintenance and repairs

Respond and attend to guest repair requests and document the process through GXP Marriot mobile app (and any other hotel tool or application) and as assigned by the Front Office Supervisor and Management

Communicate with guests/customers to resolve maintenance issues

Perform preventive maintenance on hotel suites, kitchens and mechanical room equipment, including cleaning and lubrication

Visually inspect tools, equipment and machinery

Carry equipment (e.g., tools, radio, phone)

Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings

Upkeep all Maintenance inventory and requisition parts and supplies, as needed

Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards

Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building

Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area

Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items

Program TV's and perform general housekeeping and engineering-related inventory duties

Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Oversee Maintenance of the building and provide photos, updates and regular communication to Management and Head Office

Obtain annual supplier contracts and schedule visits (i.e. boiler room maintenance, elevator maintenance, pest control, window cleaning, landscaping, snow removal etc.) for review and comparison to be shared with General Manager for approval

Maintain relationships with all existing hotel maintenance and repair suppliers and build upon new supplier relationships

Assign maintenance and preventative tasks to part-time and/or weekend Maintenance personnel and follow progress of any assignments

 Essential job functions:

  • Complete all Marriott required brand Trainings in a timely manner.
  • Perform regular inspection tours of the establishment in order to identify possible problems and determine the maintenance and repair tasks to be carried out as a priority.
  • Flexibility in your role as the role will require update and revision from time to time.
  • Carry out the necessary repairs in an adequate and timely manner, so as to limit the negative impact on customers.
  • When one cannot carry out a repair by themselves, take the necessary measures to obtain quotes and ensure the repairs are done in a timely, affordable and efficient manner.
  • Notify the director of any significant problem requiring intervention and propose an action plan.
  • Supervise the work of the technical maintenance team member(s).
  • Train technical maintenance staff.
  • Ensure a rapid response and diligent follow-up of requests for intervention made by customers and the establishment. 
  • Execute the preventive maintenance tasks as required.
  • Apply the rules in force in terms of health and safety at work.
  • Collaborate with establishment management to optimize the customer experience.

Minimum of 3 years of experience in a similar position

Bilingual in French and English

Computer skills, MS Office (Word, Excel, Outlook)

Able to work under pressure, make decisions and handle problems effectively

Local travel to complete any local purchases, pick-ups etc. as required

The Maintenance Manager requires a valid driver’s licence

Computer skills required to perform and document all processes and procedures, prepare purchase orders, request approvals, maintain supplier relations, emails and any logs in excel for documentation

May occasionally be called to work on weekends or evenings for any urgent matters and/or to replace a team member as required

Technology savvy for the maintenance and repair of on-site technical equipment and to communicate via required technological applications and programs

The Maintenance Manager must demonstrate punctuality, reliability and responsibility in this role

OUR CORE VALUES

Palm Holdings is a family organization and we treat our team mates with the same love, care and respect as those in our family. We do this by ensuring guests, and team mates feel valued, special and recognized.  Our company’s culture is based on our core values. As a Company we are committed to behaving with Authenticity, and encouraging Boldness as a United family. These core values together create our family environment both for us as a team, and for the guests who we host in their “home away from home”. 

The Palm Holdings Charitable Foundation donates 100% of proceeds to causes that impact the lives of the underprivileged. With a focus on helping those that are affected by causes related to health care, housing, research, and education.

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