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Customer Success Analyst

3 months ago

Toronto, Canada YuJa Inc. Full time
Salary:

Job Description

YuJa is looking for talented individuals to work within our Toronto office and play a full-time role on our team. Our team is passionate, excited about growth opportunities, and very creative. We are looking for people who are like-minded in vision but also can contribute to the diverse thinking our team requires.


With offices in the heart of Silicon Valley, YuJa is a fast-growing company looking for talented and entrepreneurial-type thinkers to join our team Our founders have an established track record of building successful companies.


About Us

YuJa is a leader in ed-tech solutions. Our software platforms provide organizations of all sizes with the tools to help educate, engage, inspire and collaborate. We serve learning enterprises within all sectors, including higher-ed, K12, government, healthcare, non-profit and corporate. Our portfolio includes products for video management, lecture capture, live streaming, video conferencing, digital asset management, video test proctoring, digital media accessibility, digital archiving and compliance, and real-time audience response systems.


We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley, California and Canadian offices in Toronto.


About the Role

  • Develop and build relationships with our enterprises through delivering outstanding training and onboarding experiences
  • Have a working understanding of how SaaS-based products work and how to support customers to use these products
  • Own end-to-end resolution of technical issues of our SaaS-based Enterprise Video Platform
  • Communicate and support current customer relationships
  • Provide in-depth training of SaaS-based products directly to existing clients.
  • In-office Monday to Friday. No WFH options available.


About You

  • Excellent problem solver with native-level written and verbal communication skills
  • You possess at least 1-3 years of customer support experience, including the ability to demonstrate a strong level of communication skills


This Job Is

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which people with disabilities are encouraged to apply



Educational Requirements

Recent college graduate / About to graduate college



Why you'll love working here

  • Competitive Base Salary of $50k-55k
  • Comprehensive health, vision and dental benefits which are 100% employer-paid
  • Flexible work hours to help create an ideal work/life balance
  • Paid sick days
  • Company provided snacks and drinks
  • Employee recognition activities and rewards such as gift cards, employee of the week, etc.
  • Continuous learning opportunities to promote personal and professional growth
  • On-the-job experience with senior-level business leaders
  • Free Parking
  • YuJa is recognized by Forbes multiple times as one of the best start-up employers in Canada.



How to Apply:

You may apply directly online via this site by submitting your resume and cover letter.


YuJa is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.




Job Type: Full-time