Analyst, Customer Success

4 months ago

Toronto, Canada Rogers Communications Full time

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.

We’re looking for an **Analyst, Customer Success** and passionate sports fan to join the Sportsnet business at Rogers Sports & Media. In this role you will be responsible for helping to maintain our streaming customer base.

This is a unique opportunity to tackle interesting challenges at the intersection of Sports, Media, and Technology; working on a portfolio of digital products that are changing the way Canadians consume live sports content.

**What you will do**:

- You are the Customer Success expert and voice of Sportsnet’s streaming services
- You will support our customer support teams, responding to issues, escalations, and feedback from our users in the moment
- You will communicate key campaigns, information and product updates to the customer support teams
- You will assist with documentation & training
- You will provide System Access, Tools, and Permissions to agents

**What you will bring**:

- A deep passion for sports and the impact they have on Canadians
- Excellent written and verbal communications skills
- Hard-working, detail-oriented, and efficient in managing multiple conversations with various users
- Clear, honest and transparent communicator who will act as the voice of our customers
- Ability to deal with difficult conversations with potentially upset respondents
- A desire to innovate and explore new ways of doing things, with a positive attitude
- A drive to always be learning and growing while passionately striving for results
- Prior experience in customer service, user success, and/or client services an asset
- Comfortable working outside of the traditional 9-5 work schedule to offer exceptional support to all our users who are watching sports events in the evenings

Schedule: Full time
Shift: Flex Time
Length of Contract: 12 Months
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Posting Category/Function: Broadcasting & TV Operations
Requisition ID: 297805

Posting Notes: Rogers Sports & Media

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