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Customer service representative
3 months ago
I have the perfect job for you Our client, specializing in the installation and repair of garage doors, is seeking their new Customer Service Representative
Think this job is for you? Don't waitâkeep reading
Advantages
Benefits for this Customer Service Representative role include:
Competitive Salary: $22 per hour
Social Benefits: Health insurance and Retirement Savings Plan (REER)
Vacation Weeks: Based on experience
Flexible Daytime Schedule: 32 hours per week
Development Opportunities: Continuous training and possibilities for advancement within the company
Job Location: Lavalâsay goodbye to the big city traffic
Responsibilities
The responsibilities of a Customer Service Representative are :
Customer support: Respond to calls, e-mails and requests from customers with garage door problems in a professional and courteous manner.
Problem solving: Identify and resolve customer issues, providing fast and effective solutions.
Complaints management: Handle customer complaints and claims with empathy and professionalism.
Order tracking: Track orders and ensure timely delivery.
Collaboration: Work closely with other departments to ensure a smooth and consistent customer experience.
Qualifications
Qualifications to work as a Customer Service Representative are :
Fluent oral and written communication skills in French and English.
Interpersonal skills: Ability to establish positive relationships with customers and handle interactions with courtesy and professionalism. YOU must be a dynamic person who enjoys talking to customers
Problem-solving skills: Ability to quickly identify customer problems and propose effective solutions.
Organizational skills: Ability to manage multiple tasks simultaneously, keep track of customer files and meet deadlines.
At least two years' experience in customer service, in a call center environment would be considered a strong asset.
Computer skills: Proficiency in computer tools and Customer Relationship Management (CRM) software to track customer interactions and requests.
Summary
Is this position for you?
22$/h
Full time with reduced hours
Permanent, we're looking for a long-term candidate
Laval
Customer Service
Don't wait any longer Apply directly online or send your application to elisabeth.parent@randstad.ca and shawn.alexander@randstad.ca with the subject âdoorsâ.
We look forward to hearing from you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
