Process Analyst

2 weeks ago

Toronto, Canada TMX Full time

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Process Analyst is responsible for assisting Project Managers in the lifecycle of projects, providing assistance with reporting as well as facilitating meetings and status updates. They will help to ensure all established frameworks are adhered to. They will also help members of GTS with administrative support where needed.
Responsible for governance and support of the delivery processes. This includes
acting as primary liaison for support, providing domain expertise and encouraging continuous improvement of delivery processes and tools.

An important function for this role is also assisting and acting as back-up of the Reporting Solutions Specialist and Senior Process Analyst.

Key Accountabilities:

  • Support Head of PMO, Chapter Leads and Community of Practice Leads including setting up meetings, collecting meeting minutes, updating documentation and following up on action items.

  • Provide support to the Clusters on Agile processes and tools.

  • Actively maintain the PMO Confluence spaces, PMO Google site and documentation to ensure information is relevant, up-to-date and accessible.

  • Periodically review existing Agile delivery processes, solicit feedback, carry out improvements and help implement them.

  • Periodically review Cluster and Squad Jira Projects and Confluence spaces to verify alignment to established processes and identify exceptions for the teams to address.

  • Collaborate closely with Atlassian Tools team to review requests for changes to confirm benefits and ensure no redundancy (e.g. similar fields available).

  • Upon request, train resources on Atlassian Suite (Jira and Confluence), Workday PPM, time tracking and pertinent delivery processes.

  • Maintain plan, policy and procedure documentation as requested by the PMO management team (e.g. BCP - Business Contingency Plan).

  • Develop and deliver on implementation and communications plans for new and changing procedures.

  • Act as liaison between auditors and scrum masters to address questions and requests for information during the annual audit.

  • Ensure PMO service levels are met (i.e. timely response to requests and inquiries sent to the group mailbox).

  • Own the development of internal processes to support the operations of the PMO as the need arises.

  • Act as project coordinator on projects as the need arises.

  • Support, prepare and execute events for the department.

  • Preparing necessary reports and presentations

Skills and Experience:

Must Have(s):

● University/undergraduate degree in related field or equivalent Analyst experience within a PMO in the financial services industry

● Minimum 3 years' experience within an Information Technology environment

● Proven ability to balance contending or conflicting goals

● Strong influencing, facilitation and negotiation skills

● Strong problem solving and analytical skills to rapidly assess situations and develop alternate

solutions approaches vital to resolve high-level, complex problems

● Ability to work independently or as a team on assignments, with tight schedules under minimal direction

● Highly analytical

● Good attention to detail and strong organizational skills

● Exceptional verbal, written, and presentation skills.

● Exposure to Agile methodologies and Agile tools (e.g. JIRA, Confluence)

● Competency in Google Suite (Docs, Sheets, Slides)

● Knowledge of file management, transcription, and other administrative procedures.

Nice to Have(s):

● CAPM or PMP certification or equivalent

● Experience administrating Workday or an equivalent PPM tool

● Experience using a scripting language (e.g. Google scripts)

● Experience developing reports and using data visualization tools such as Google Data Studio, BIRT

Top requirements

● Excellent oral and written communication skills - will be sending emails to a broad list of people, speaking 1:1s with managers and staff, follow-ups and regular meetings, document processes

● PMLC experience - experience in IT Projects (understanding the project management lifecycle)

● Technical skills - ability to learn scripting, preferably with experience with scripting or VBA macros; somebody who can script usually is good analytical skills and is a logical thinker

● Personality fit - able to fit in with the team, able to adapt to different people and situations

Grade 4

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

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