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Victim Witness Services Worker

2 months ago

Kenora, Canada Ombudsman Ontario Full time
Do you have a passion to support diverse groups of clients and understand crisis management? Are you a dedicated professional whom can engage empathetically and support your team in an inclusive and challenging work environment?

If so, consider this role as a Victim Witness Service Worker to provide a full range of services to victim/witnesses of crime, including needs assessment, crisis intervention, emotional support and referrals, and to participate in stakeholder networks and public education. The Victim/Witness Assistance Program provides information, assistance and support to victims and witnesses of crime to increase their understanding of, and participation in, the criminal court process.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?You will be:
• Providing information/support/assistance to clients
• Managing/coordinating assigned high volume of cases
• Acting as a liaison/maintaining networks to advocate the needs/interests of clients
• Participating in projects/committees/public education activities
• Preparing statistical reports

Information Session Details:
Voluntary, online information sessions will be conducted on September 11 at 6:00 pm EDT (5:00 pm CDT) and September 12 at 1:00 pm EDT (12:00 pm CDT) to share information about this opportunity.

This is voluntary and will not impact the screening process. If you are interested in learning more about the Victim Witness Services Worker position, please self-register via the following link: MS Forms Information Session Registration

Access details to attend the information session will be provided to those who express interest via the above MS Forms page only.

How do I qualify?Mandatory• You have a valid class G Ontario's driver's license (or equivalent) with ability to travel within the region to satellite offices

Technical KnowledgeYou have
• demonstrated skills in providing services to victims of crime and/or marginalized/vulnerable clients meeting their special needs.
• proven experience working with victims/witnesses of crime, specifically of domestic violence, sexual assault, child abuse, homicide and death related cases.
• comprehensive knowledge of and demonstrated skills/ability in providing services to victims of crime and or/marginalized/vulnerable clients.

Analytical, Judgement and Problem Solving Skills• You can deal with client issues, interact with stakeholders and recommend services improvements.
• You have ability to apply program policies, relevant legislation and guidelines to assess clients immediate risks, to consider various alternatives and to select and apply the best plan of action to meet unique needs.
• You can foster co-operation of services providers in implementing new or enhanced services and bring contentious matters to the Manager.

Communication, Interpersonal and Teamwork Skills• You can deal effectively and appropriately with a diverse clientele and liaise effectively with criminal justice partners.
• You possess demonstrated ability to network effectively with community agencies, work with diverse communities and be sensitive to their needs.
• You can write reports, case file summaries, and assist in developing and conducting training programs.
• You can work effectively in an inclusive team environment.

Case Management/Organizational and Planning Skills• You have demonstrated ability to manage a large caseload independently.
• You can prioritize work in an environment of demanding multiple deadlines

Computer Skills• You have demonstrated knowledge of MS Office Software and working with database systems.