![Fairmont Banff Springs](https://media.trabajo.org/img/noimg.jpg)
Royal Service Supervisor
5 days ago
Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Are you ready for an opportunity to lead and inspire? This role is looking for someone who is passionate about innovation and team mentorship and has a natural talent for excellence in guest service and have proven track record for exceeding expectations.
Job Duties Include:
- Oversee the daily operations of the Royal Service team including but not limited to the operation of the hotel switchboard, dining reservations, pre-registration of Keep In Touch guests, development and recruitment
- Responsible for the mentorship, motivation, training and development of up to 16 + Switchboard Agents, including performance management and performance reviews
- Required to create and implement innovative policies and procedures and inspire the colleagues to drive these forward
- Act as a Guest Recovery specialist/mentor and ensure all issues are appropriately recorded and effectively communicated to Department Heads for appropriate follow up
- Able to analyze guest feedback relating from a variety of sources to identify trends and implement operational changes to satisfy the guest feedback
- Ensure a safe environment for our guests and colleagues by adhering and enforcing the hotel's health and safety policies
- Promote understanding of the hotel's Emergency Procedures working closely with Security and Engineering on Fire Panel response times
- Other duties as assigned
Qualifications
Your Skills & Qualifications:
- Minimum 1 year experience in a leadership capacity in a large hotel preferred
- 2 years of previous front office experience, preferably in a large volume property
- Excellent knowledge of Micros-Opera PROPERTY Manager, Avaya, Royal Service Manager, Open Table and Microsoft Office applications are a definite asset
- Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
- Excellent written and verbal skills with a high attention to detail required
- Solutions-orientated, strong interpersonal skills and problem solving techniques
- Constant sitting, standing and walking throughout shift
Physical Aspects of Position (include but are not limited to):
- Lifting - Under 20lbs 90% of Work Time
- Carrying - Over 20lbs 5% of Work Time
- Pulling - Over 20lbs 5% of Work Time
Additional Information
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com
-
Royal Service Supervisor
1 week ago
Banff, Canada FAIRMONT Full timeJob DescriptionAre you ready for an opportunity to lead and inspire? This role is looking for someone who is passionate about innovation and team mentorship and has a natural talent for excellence in guest service and have proven track record for exceeding expectations.Job Duties Include:Oversee the daily operations of the Royal Service team including but...
-
Royal Service Supervisor
5 days ago
Banff, Canada Accor Full timeCompany Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Are you ready for an...
-
Royal Service Agent
3 weeks ago
Banff, Canada Accor Full timeCompany Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description We are seeking for a...
-
Royal Service Agent
3 weeks ago
Banff, Canada FAIRMONT Full timeJob DescriptionWe are seeking for a dedicated and personable professional to join our team as a Royal Service Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and efficiency. If you excel in problem-solving, communication, and building relationships, this position offers...
-
Front Office Overnight Supervisor
3 weeks ago
Banff, Canada FAIRMONT Full timeCompany Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. **Job Description**: **Front Office Overnight...
-
Front Office Overnight Supervisor
2 weeks ago
Banff, Canada FAIRMONT Full timeCompany Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. **Job Description**: **Front Office Overnight...
-
Front Office Overnight Supervisor
2 weeks ago
Banff, Canada Fairmont Banff Springs Full timeCompany Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. **Job Description**: Front Office Overnight...
-
Front Office Agent
4 weeks ago
Banff, Canada FAIRMONT Full timeCompany Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. **Job Description**: **Front Office Agent - Royal...
-
Front Office Overnight Supervisor
2 weeks ago
Banff, Alberta, Canada Fairmont Banff Springs Full timeCompany DescriptionJoin the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.Job Description:Front Office Overnight SupervisorRepresenting...
-
Front Office Supervisor
3 weeks ago
Banff, Canada Fairmont Full timeCompany Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Representing The Fairmont...
-
Front Office Supervisor
3 weeks ago
Banff, Canada Fairmont Full timeCompany Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Representing The Fairmont...
-
Front Office Supervisor
3 days ago
Banff, Canada Fairmont Banff Springs Full timeCompany DescriptionWho We Are:Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.Job DescriptionRepresenting The Fairmont Banff...
-
Front Office Supervisor
7 days ago
Banff, Canada FAIRMONT Full timeJob DescriptionRepresenting The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's...
-
Front Office Supervisor
3 weeks ago
Banff, Canada Accor Full timeCompany Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Representing The...
-
Front Office Overnight Supervisor
4 weeks ago
Banff, Canada Accor Full timeCompany Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Front Office Overnight Supervisor ...
-
Front Office Overnight Supervisor
1 month ago
Banff, Canada Accor Full timeCompany Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Front Office Overnight Supervisor ...
-
housekeeping supervisor
2 weeks ago
Banff, Alberta, Canada Charltons Banff Full timeTHE OPPORTUNITY: (Royal Canadian Lodge and Charltons Banff) HOUSEKEEPING SUPERVISOR REPORTS TO GENERAL MANAGER THE COMPANY: With over 90 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities...
-
Breakfast Cook
2 weeks ago
Banff, Canada Royal Canadian Lodge Banff & Charlton Resorts Full time**THE OPPORTUNITY**: BREAKFAST COOK REPORTS TO BREAKFAST SUPERVISOR, SOUS CHEF, EXECUTIVE CHEF **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company...
-
Guest Services Supervisor-staff Accommodation
4 weeks ago
Banff, Canada Innvest Hotels oa Royal Canadian Lodge & Charltons Banff Full time**THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...
-
Banff, Canada Innvest Hotels oa Royal Canadian Lodge & Charltons Banff Full time**THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...