Crisis Responder

3 weeks ago

Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time
Salary: $26.95

Identifying Information


Job Title: Crisis Responder, Remote Permanent Part-Time Position

Program Area: Crisis Services

Job Level: Helplines Support Staff

Reports to: Team Lead, Crisis Services

Organization Summary

CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness.

Job Summary

Reporting to the Team Lead, Crisis Services the Crisis Responder is responsible for taking crisis interactions and providing confidential, nonjudgmental supportive listening for help seekers. The Crisis Services program provides 24-hour crisis lines, including the Distress Line, Rural Distress Line, Senior Abuse Helpline and Brite Line. This role will be focused in taking text and phone-based interactions to support partnership with 988, a national suicide specific crisis line which provides emotional support, connection to resources and intervention for people in crisis who are experiencing thoughts of suicide.


Job Duties and Responsibilities

  • Responds to voice and text interactions for CMHA's partnership with 988
  • Provide emotional support and active listening for clients experiencing a myriad of crises related to suicide and mental health.
  • Effectively and factually documents key details and statistical information from interactions.
  • Schedules and carry out telephone follow up and outreach calls for client's experiencing risk to their current safety.
  • Liaise with emergency services to coordinate active rescue when necessary or supports mandatory reporting related to child at risk and/or duty to warn.
  • Assists peers through consultation, debriefing and intervention.
  • Participates in both program specific and agency meetings as required.

Qualifications/Experience

CMHA-Edmonton recognizes that candidates all have different skills and experiences to offer. While we are highlighting desired qualifications in the following sections, it is not a checklist. We encourage everyone interested to apply and indicate how you would successfully take on the role even if you have unconventional experiences or qualifications.


  • Minimum 1-2 years of related experience required, preferably within a non-profit organization.
  • Completion of Grade 12 (related post-secondary Diploma or relevant course work in a Social Science preferred)
  • Completion of training considered an asset: Distress Line, 988 training, Brain Story Certification, Crisis Worker Certification, and Gender Based Analysis Plus
  • Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check
  • Cover Letter required demonstrating your experience in supporting clients from a nonjudgmental, strengths-based, trauma informed and empathetic perspective.
  • Proficient in computer skills (Microsoft Office and other program software g., VOIP, iCarol)

Skills/Abilities

  • Strong interpersonal, verbal, and written communication skills
  • Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals' needs are being determined and appropriately met
  • Ability to work effectively in a challenging environment, deal with difficult situations and respond in a composed manner
  • Positive, helpful attitude towards assisting clients
  • Demonstrated understanding of mental health; mental illness and recovery; information and referral services; and crisis intervention
  • Ability to work independently and in a team environment
  • Strong organizational skills, time management and problem-solving skills
  • Ability to receive constructive and positive feedback
  • Must be empathetic, genuine, assertive, and non-judgmental when assisting clients



Work Hours and Day

Thursday - Sunday ; 12am - 8am

Total shift hours per week - 32hrs/week



Required Training for the Position

Within the first weeks of employment:

  • Distress Line Training
  • 988 Training

Within the first 3 months of employment:

  • Indigenous Cultural Awareness Training
  • Discrimination and Harassment Training
  • Diversity and Cross-Cultural Training
  • Trauma Informed Care

Within the first 6 months of employment:

  • Mental Health First Aid
  • GBA+ Training




remote work

  • Crisis Responder

    3 weeks ago

    Edmonton, Alberta, Canada Canadian Mental Health Association Edmonton Region Full time

    Salary: $26.95Identifying InformationJob Title: Crisis Responder, Remote Permanent Part-Time PositionProgram Area: Crisis Services Job Level: Helplines Support Staff Reports to: Team Lead, Crisis Services Organization SummaryCMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We...

  • Crisis Responder

    6 days ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** **Program Area**: Crisis Services **Job Level**: Helplines Support Staff **Reports to**: Team Lead, Crisis Services **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental...

  • Crisis Trainer

    7 days ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** Job Title: Crisis Trainer Program Area: Training and Education Job Level: TBD Reports to: Team Lead, Crisis Training **Organization Summary** CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness,...

  • Crisis Trainer

    7 days ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    Salary: $44,553 - $58,549 **Identifying Information** Job Title: Crisis Trainer Program Area: Training and Education Job Level: TBD Reports to: Team Lead, Crisis Training **Organization Summary** CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental...

  • Shift Lead, Crisis Services

    7 days ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    Identifying Information Job Title: Shift Lead, Crisis Services Rotation: (Permanent, Part-Time) Hours of work: (4pm-12am) Days of work: (Sunday/Monday) Compensation: $24.48-$28.87 Program Area: Crisis Services Job Level: Shift Lead Reports to: Team Lead, Crisis Services **Organization Summary** CMHA-Edmonton is a non-profit organization whose...

  • Crisis Diversion Worker

    4 weeks ago

    Edmonton, Canada Boyle Street Community Services Full time

    **HOURS**:12 PM - 12 AM, 4 on 4 off schedule **REPORTS TO: 24/7 Crisis Diversion Manager** **RATE OF PAY: $20.94 - $24.63/hr** “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” **“The 24/7 Crisis Diversion program helps people experiencing nonemergency crisis get...

  • Shift Lead Crisis Services

    4 days ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying** Information** **Job Title**: Shift Lead, Crisis Services **Program Area**: Crisis Services **Reports to**: Team Lead **Vacancies**: 9** **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increased awareness and understanding of...

  • Shift Lead Crisis Services

    3 days ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    Salary: **Identifying Information** **Job Title**:Shift Lead, Crisis Services **Program Area**:Crisis Services **Reports to**:Team Lead **Vacancies : 9** **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increased awareness and understanding of...

  • Crisis Diversion Worker

    2 days ago

    Edmonton, Canada Boyle Street Community Services Full time

    **HOURS**:12 PM - 12 AM, 4 on 4 off schedule **REPORTS TO**:Program Manager **RATE OF PAY: $24.63** **START DATE: Jan 8th, 2024** “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” **“The 24/7 Crisis Diversion program helps people experiencing nonemergency crisis...

  • Crisis Diversion Worker

    9 hours ago

    Edmonton, Canada Boyle Street Community Services Full time

    **HOURS**:Casual as needed, 12 hour shifts **REPORTS TO**:Program Manager “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” **“The 24/7 Crisis Diversion program helps people experiencing nonemergency crisis get to a safe place, freeing up police and emergency...

  • Full-time Crisis Worker

    4 weeks ago

    Edmonton, Canada George Spady Society Full time

    **Crisis Worker - Mobile Support Team** **George Spady Society** The George Spady Society is recognized as a leader in the development and delivery of effective services for the care, treatment, and support of individuals with substance-related disorders and dual diagnoses. People who come to us find dignity, hope and healing as they set a new path towards...

  • Child Youth Care Worker

    6 days ago

    Edmonton, Canada CSS Full time

    Catholic Social Services is currently seeking a full-time, 40 hours per week, Child & Youth Care Worker in EDMONTON to join our Kateri House. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community. **This position has a weekly schedule of**: Tuesday-Saturday (6-12hrs...

  • Child Youth Care Worker

    2 days ago

    Edmonton, Canada Catholic Social Services Full time

    **_Catholic Social Services is currently seeking a full time, 40 hours per week, Child & Youth Care Worker in EDMONTON to join our team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community_** **_This position has a weekly schedule of: Sunday -...

  • Child Youth Care Worker

    2 days ago

    Edmonton, Canada Catholic Social Services Full time

    **_Catholic Social Services is currently seeking a part time, 12 hours per week, Child & Youth Care Worker in EDMONTON to join our team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community_** **_This position has a weekly schedule of Sunday 11:00 AM to 11: 00...

  • Community Resource Specialist

    7 days ago

    Edmonton, Alberta, Canada Canadian Mental Health Association Edmonton Region Full time

    Salary: Job Title: Community Resource Specialist Program Area: 211Job Level: Information and Referral StaffReports to: Team Lead, 211 Organization SummaryCMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental health, mental illness,...

  • Community Resource Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Canadian Mental Health Association Edmonton Region Full time

    Salary: $41,061Job Title: Community Resource Specialist Program Area: 211Job Level: Information and Referral StaffReports to: Team Lead, 211 Organization SummaryCMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental health, mental...

  • Lead Youth Worker

    6 days ago

    Edmonton, Canada e4c Full time

    Do you identify yourself as being collaborative, flexible, and goal-oriented – Are you ready to gain leadership experience? The Lead Youth Worker role could be your next step! The Lead Youth Worker focuses on ensuring high-quality case management services and transition planning in a group home environment. You will play a key role in working together...

  • Leader, Short Term Disability Management

    3 weeks ago

    Edmonton, AB, Canada Theseed Full time

    Community Impact and Programs Full-Time At The Mustard Seed, we are committed to making a significant impact in the lives of those experiencing homelessness by providing compassionate and sustainable housing solutions. Your responsibilities will encompass crisis intervention, fostering meaningful conversations, case management, and conflict resolution...

  • Youth Worker – Youth Housing

    3 weeks ago

    Edmonton, Canada E4C Full time

    Position titleYouth Worker - Youth HousingDescription Are you energetic, collaborative, creative and have a passion for working with youth? Do you have an understanding of challenges that prevent LGBTQ2S+ youth from seeking safe and inclusive spaces and want to become their best advocates in obtaining inclusive support? As a Youth Worker you will support...

  • Overnight Housing Focused Shelter Worker

    4 weeks ago

    Edmonton, Canada The Mustard Seed Society Full time

    We are seeking a compassionate and dedicated Housing Focused Shelter Worker to join our overnight team at The Mustard Seed. In this pivotal overnight role, you will play an essential part in supporting participants accessing our drop-in and shelter program during the night. Your primary responsibility will be to create a safe and respectful environment while...