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Senior Lead Application Support

2 months ago

Montreal, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the opportunity?

This role will be responsible for the development, implementation, and support of Site Reliability Engineering (SRE) solutions for applications supported by the Digital Branch SRE organization. As the Engineering arm of the Digital Branch SRE organization, this team will work collaboratively with the Delivery arm of the same organization and any other IT partners required to succeed in its mandate. The incumbent will need intermediate knowledge and experience working in an application development and/or technology operations organization. Perform production support role and partner with the SRE Delivery team in incident management and problem management.

What will you do?

  • Collaborate and build relationship with colleague across Business and IT to achieve Business and IT objectives

  • Participate in code and non-functional (performance, security, maintainability, compliance, change management) reviews of all production-bound SRE solutions

  • Manage vendor relationships, problem resolution and maintenance of application working closely with vendors

  • Drive transformation by continuously looking for ways to automate existing processes

  • Track audit, monitor, and implement technical work streams

  • Act as portfolio SME (Subject Matter Expert) - understand & document common components, core functionalities, and infrastructure of supported applications

  • Support the integration of new release, bug fixes, technology currency (server patching, certificate renewal, compliance, etc.) changes to production including post release verification

  • Focus on Continuous improvement and technical standards - Drive improvements in productivity, monitoring, tooling, and best practices

  • Manage application's maintenance budget and provide maintenance support cost forecasts for new development initiatives.

What do you need to succeed?

Must have:

  • Minimum 12+ years of experience in Technology leadership role and people management

  • Proven application support, maintenance and delivery of enhancement/ maintenance project on critical application

  • Experience working with vendors both onshore and offshore resource

  • Experience with different technologies and distributed systems and workflows

  • Capacity planning/ sizing and performance tuning skills

  • Ability to identify, institute process improvement and effectively apply application enhancement

  • Analytical approach to issue identification and resolution

  • Capacity to understands the technical capabilities and limitation of existing and emerging architectures within enterprise and corporate applications

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Flexible work/life balance options

  • Opportunities to do challenging work

  • Opportunities to take on progressively greater accountabilities

#LI-Hybrid
#LI-POST
#TechPJ

Job Skills

Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time Management

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-09-06

Application Deadline:

2024-09-27

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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