Order Manager
2 weeks ago
**Order Manager & Purchasing Agent**
**Department: Order Fulfillment**
**Reports To: Order Fulfillment Manager**
**Summary**
The Order Manager is responsible for the effective management of client orders from entry and acknowledgement to pre-delivery, providing administrative support to sales personnel, and accurate and timely service to clients. Coordinates order management, factory interface, pre-delivery scope of work and closeout of deficiencies. Success within this role requires strong technical aptitude, effective communication skills and ability to self-manage workload under condensed timelines. Order Managers may be assigned to specific clients, or assigned work based on value or complexity of projects.
**Responsibilities and Duties**
**Order Entry**
- Review approved orders in operating system for basic information, accuracy, and completeness, ensuring costing is accurate to project quotes and vendor quotations, requesting updates and revisions from sales as necessary
- Issue purchase orders to all vendors via electronic interface with Order Management standards and timelines
- Confirm acknowledgements against order; follow up for missing acknowledgements, investigate and resolve discrepancies
**Order Management**
- Perform a double check of vendor acknowledgements against order; resolve any discrepancies, communicating known discrepancies to Accounts Payable prior to invoice arrival
- Follow-up with manufacturer(s) to escalate exceptions to customer requested installation dates, submit vendor shipping schedules, confirm shipping dates and ensure dates in operating system are accurate at all times - Establish logistics of delivery schedules, monitor progress and contact clients and suppliers to resolve problems
**Sales Team Support**
- Coordinate with Design Department and/or Project Management to compile product installation packages for dispatcher/scheduler, ensuring scope and order plan is accurate and updated in the operating system
- Actively participate in internal sales meetings and scrums, updating information in accordance with McCrum’s order management standards and timelines
- Upon completion of the installation, work with Service Manager to replace or correct any product deficiencies, discussing with the appropriate salesperson and/or submitting warranty claims to the manufacturer or ordering replacement product while maximizing cost-efficiencies
- Processes chargeback requests/debit memos for warranty or deficiency service calls
**Client Support and Interface**
- Further enhance our client experience by providing reception support, greeting customers in the showroom and over the phone, providing hospitality while in our facility
- Prepare and send client invoices for product delivered and work performed
- Maintain ongoing communication with internal team to assist in customer experience
**Order Manager & Purchasing Agent**
- Provide Finance department assistance in bank deposits, credit card payments, and other administrative duties as required
- Maintain accurate showroom coverage calendar, updating and booking rooms for tours and events
- Maintain ongoing communication with clients regarding order fulfilment, deposit requests, purchase and deficiency resolution milestone progress and completion
- Manage and communicate client-specific product inventory levels through McCrum’s Asset Management program; participate in timely physical inventory counts
- Generate quarterly and annual reports, for clients, outlining spending by category, cost savings to previous pricing, response times, delivery lead times, number of quotes/orders annually, and other reports as required
**Qualifications**
- Previous experience in systems furniture and/or office interiors procurement is preferred
- Advanced computer skills are required as this role is highly technical in nature. The ability to quickly learn new software is required for success within this role. McCrum’s may test applicants to verify skillset.
- Proficiency, speed and accuracy in both Microsoft Office 365 and Adobe Acrobat Pro is required
- Experience in project management, ERP software, and CET Storyboard is considered an asset
- Must have the ability to maintain professionalism and balance multiple competing priorities while working in a collaborative team environment
- Keen attention to detail is required as this role involves reviewing for accuracy and performing regular self-checks on your work
- The ability to take on an informal leadership role within their assigned sales or project team is also required
**Salary**: From $49,500.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Calgary, AB T2G 4B3 (required)
Ability to
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