Customer Order

4 weeks ago

Oakville, Canada Veolia Full time

Company Description

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world's leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.

Job Description

Come and join our team at our Oakville ON experience centre, where we work and collaborate in an amazing work environment. Our campus is situated on private land with its own forest trail (for those summer strolls), on-site gym and cafeteria as well as summer tournaments (volleyball, basketball etc.). A strong employee group is always busy finding new and exciting activities for the employees on site.

About the job

We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the CFS team as a North American Customer Order and Fulfillment Representative you are the customer's first point of contact with Veolia Water Technology & Solutions. You will be working directly with our customers, sales team and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy.

Key activities within this entry level role include, order entry, reviewing/actioning reports, troubleshooting & resolving order issues, updating the customer on the status of their order and resolving issues relating to invoicing and billing issues. In this role, you will act as support to the CFS Specialist in your assigned Region.

To be effective in this role, you will build and cultivate strong relationships & act
collaboratively with sales, distribution partners, customers, and across the entire supply
chain team.

Job Summary

  • Partner and coordinate with key supply chain departments to satisfy customer requirements, minimises cost and maximise results
  • Enter customer orders with a focus on quality, accuracy and speed
  • Proactively manage existing customer orders
  • Prevent, reduce, and resolve escalations, returns, and invoicing issues
  • Prioritise & manage high volume of requests from Customers & Inside Sales Team
  • Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
  • Keep customers proactivity informed about the status of their orders
  • Manage critical cases with a sense of urgency and ownership
  • Identify improvements in the processes to meet customer critical issues and requirements

Expectations after initial onboarding & training period

  • Understands & employs proper written, verbal, & meeting etiquette
  • Ability to understand specific business objectives, priorities and key processes
  • Cross-functional and global collaboration with peers, Sales, & Supply Chain
  • Meets/exceeds responsiveness expectation to customers & internal assignments
  • Awareness & contribution to Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and basic ISO quality management system awareness.
  • Understands role in performance management and fulfills ongoing weekly, quarterly, and annual performance monitoring activities

We offer competitive compensation and benefits, working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organisation that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.

Qualifications

What we're looking for

  • 0-2 years of customer service/ fulfillment/procurement experience
  • Digital mindset: comfortable entering and retrieving data in a variety of software and ERP platforms
  • An ability to work in a cross-functional environment with peers & immediate leadership
  • Energetic, strong interpersonal, organizational and communication skills
  • A motivated self-starter with strong problem-solving skills
  • Excellent time management skills & ability to prioritize work from multiple channels
  • Thrives in a fast-paced but fun work environment
  • This is a hybrid position, requiring a minimum of 2 days in the office
  • Ability to work rotating shifts Monday - Fridays, within the working window of 8:00AM-6:00PM.

Knowledge, Skills & Abilities

  • Diploma/certificate preferred in Business, Supply Chain or equivalent experience
  • Knowledge of SAP & Salesforce or other ERP and CRM software
  • Basic presentation skills
  • Basic commercial reconciliation
  • Strong Google Suite expertise

Additional Information

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

  • Customer Order

    2 weeks ago

    Oakville, Ontario, Canada Veolia Full time

    Company DescriptionVeolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial...

  • Customer Order

    3 weeks ago

    Oakville, Ontario, Canada Veolia Full time

    Company DescriptionVeolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial...

  • Customer Order and Fulfillment

    4 weeks ago

    Oakville, Canada Veolia Full time

    **Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our inclusion &...

  • Customer Order and Fulfillment Specialist

    4 weeks ago

    Oakville, Canada Veolia Full time

    **Do you have what it takes to exceed customers' expectations? We're looking for dedicated and motivated individuals who can help us deliver a great customer experience with every interaction.** Working in the Customer Support team as a Customer Order & Fulfillment Specialist, you are the customer's first point of contact with Veolia Water Technology &...

  • Customer Order and Fulfillment Specialist

    1 week ago

    Oakville, Canada Veolia WTS Full time

    **Company Description** **Job Description** Do you have what it takes to exceed customers' expectations? We're looking for dedicated and motivated individuals who can help us deliver a great customer experience with every interaction.** Working in the Customer Support team as a Customer Order & Fulfillment Specialist, you are the customer's first point of...

  • Customer Order

    4 weeks ago

    Oakville, Canada Veolia Water Technologies & Solutions Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • Customer Order

    4 weeks ago

    Oakville, Canada Veolia Water Technologies & Solutions Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • Customer Order

    4 weeks ago

    Oakville, Canada Veolia Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • Customer Order

    4 weeks ago

    Oakville, Canada Veolia Full time

    Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater...

  • Customer Order

    4 weeks ago

    Oakville, Canada Veolia WTS Full time

    Full-timeContract Type: StandardCompany DescriptionVeolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water...

  • Customer Order

    4 weeks ago

    Oakville, Canada Veolia Full time

    Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater...

  • Customer Order

    4 weeks ago

    Oakville, Canada Veolia WTS Full time

    Full-timeContract Type: StandardCompany DescriptionVeolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water...

  • Customer Order and Fulfillment Specialist

    3 weeks ago

    Oakville, Canada Veolia Full time

    **About the company** **Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone...

  • Customer Order

    4 weeks ago

    Oakville, Canada Veolia Full time

    **Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our inclusion &...

  • Customer Order and Fulfillment Representative

    2 weeks ago

    Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full time

    Company DescriptionVeolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial...

  • Customer Order and Fulfillment Specialist

    1 week ago

    Oakville, Canada Veolia WTS Full time

    **Job Description** Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our...

  • Customer Order

    4 weeks ago

    Oakville, Canada Veolia Full time

    Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us._ - The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...

  • Order Entry

    3 weeks ago

    Oakville, Canada Frost Products Ltd. Full time

    **Hours of Work**: 8:00 AM-4:30 PM **Who We Are**: Our company, Frost Products Ltd., has been a leading manufacturer washroom, lobby, and site furnishing products since 1961. Our products are typically specified for architectural, new construction and janitorial markets. Currently Frost Products are distributed across Canada, the USA, Mexico, Caribbean,...

  • Order Entry/order Management

    3 weeks ago

    Oakville, Canada Canadian Spa Company Full time

    Are you interested in learning more about the Supply Chain industry? Are you a detail oriented person who enjoys organization? Are you personable, and enjoy customer interaction? If any of this is exciting to you then Canadian Spa Company may be for you! We are looking for another member of our Order Fulfillment Team to assist with shipping product out to...

  • Customer Order

    4 weeks ago

    Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...