Customer Order and Fulfillment

4 months ago

Oakville, Canada Veolia Full time

**Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our inclusion & diversity culture with campus specific, employee led, opportunities for fun, community service, and personal development. We are relentlessly focused on innovating at every level of our business, investing in new technologies and products, and doubling down on the best talent to move the company forward. If you like the idea of working for a company that’s doing big things to create a cleaner, more sustainable world for us all, here’s more**

**Come and join our team at our Oakville ON experience centre, where we work and collaborate in an amazing work environment. Our campus is situated on private land with its own forest trail (for those summer strolls), on-site gym and cafeteria as well as summer tournaments (volleyball, basketball etc.). A strong employee group is always busy finding new and exciting activities for the employees on site.**

**This leadership role is perfect for a proven leader looking for career expansion in a dynamic chemical and equipment business. As the Sales and Customer Success Leader - NAM Engineering Services, you are responsible for a team of professionals providing wing to wing fulfilment for the US, Canada and the Caribbean. Your responsibilities will include the coordination, organisation and monitoring of daily customer care operations, motivating and providing guidance to Supervisors and Associates while achieving the best quantitative and qualitative results possible for the business. With a focus on operational excellence and customer satisfaction, you will ensure that digital order fulfilment is managed with a combination of speed, quality and accuracy.**

**Job Summary**
- **Managing and evolving the overall engineering services operation**
- **Supervising Coordinators to manage daily incoming requests via SFDC, re-order, digital, E-store and other technologies to ensure KPIs are met by the team**
- **Build strong relationships with Commercial stakeholders as we partner in serving our clients**
- **Partnering with regional supply chain colleagues to drive process improvements and efficiency in fulfilment**
- **Evolving the performance of team members and raising the bar**
- **Act as backup of NAM Customer Care Pole Leader**

**What we're looking for**
- **Bachelor’s Degree or equivalent in Business, Finance, or Supply Chain**
- **Minimum 5 years’ experience of directly leading on-site and virtual teams**
- **Prior leadership experience in supply chain, other business functions and/or customer care operations**
- **Ability to understand team impact on business operations and to set clear operational directions**
- **Leadership level interpersonal and collaboration skills**
- **Ability to prioritise and pivot based on business needs**
- **Likes to thrive in a fast-paced and dynamic environment**
- **Passion for technology with a strong digital mindset**
- **Ability to develop future leaders, including management of resources both in person and with remote workers**
- **Developing practical and innovative ways to identify and achieve all the goals, even those are less defined in scope, understanding the executive business objectives**
- **Time management, strong analytical and problem-solving skills**
- **Ability to inspire and lead with a growth mindset**
- **Good command of data analytics**
- **Advanced understanding of Order Management, Order Entry, Billing or Quality Management System**
- **Advanced presentation skills**
- **Knowledge of SAP & Salesforce or other ERP and CRM software**
- **Energetic, strong interpersonal, organisational and communication skills**
- **Highly detail-oriented, organised and able to provide clear and accurate updates to relevant teams**
- **Digital mindset: Comfortable using a variety of software and ERP platforms and driving adoption of new tools as they are introduced to the business**
- **This is a hybrid position, requiring a minimum of 2 days in the office**

**Expectations after initial onboarding & training period**
- **Ability to understand extrapolate team specific business objectives, priorities and key processes based on the goals of the business unit**
- **Develops meeting agenda/tracks actions and leverages connections to create and maintain interactive meetings**
- **Cross-functional and global collaboration with peers, Sales, & Supply Chain on adhoc or long-term project basis**
- **Becomes a business partner to our commercial team and the customers**
- **Awareness of Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and basic ISO quality management system awareness**

**Nice to have**
- *

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